Customer Service Representative – Part time
See more jobs from Foodstuffs Gourmet Foods & Cateringabout 1 year old
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Are you looking for a part time opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you!
About Us
You know New World, Gilmours, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.
About the role
We are currently looking for a Customer Service superstars to join our team, based at our Customer Service Centre in Palmerston North.
This is a part time position, with the hours being:
24 hours a week
This role focus on building and retaining relationships with customers, ensuring an exceptional and professional level of customer service is provided in a timely manner.
Key tasks and duties include:
· Answering internal/external customer queries and phone calls,
· Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management system,
· Generating referrals to the appropriate store or business unit where appropriate,
· Making outbound calls to both internal and external customers,
· Being available to cover shifts and work public holidays/weekends when requested.
About you
We invite applicants that are highly motivated, friendly and outgoing with a great team attitude to apply for these roles.
The successful applicants will display excellent communication skills, high presentation standards, honesty and an excellent work ethic.
Successful candidates will be able to demonstrate the following:
· Fantastic phone manner, and excellent interactive and written communication skills,
· Experience in customer service and a proven team player!
· A quick learner, with the ability to work unsupervised,
· Salesforce and SAP experience preferable.
Experience awesome. Achieve Awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.