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About Foodies
You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.
About the role
As a Solution Analyst, you will be part of a customer focused, high performing Enterprise Systems IT team, responsible for maintaining application services and providing a 24x7 support model. You will work primarily with SAP EWM on S/4 as the key supported application, but you will also be required to understand and support software and hardware such as Mobility and integration systems both on-premise and SaaS, and end user client devices.
This role focuses on providing day to day support and problem management of critical Wholesale Service Delivery distribution applications. In this role you will:
- Develop and maintain effective relationships with key stakeholders, Owner Operators and vendors across Wholesale Service Delivery operations and the Support Centre.
- Troubleshoot or escalate technical issues, working with appropriate technology teams to provide solutions quickly.
- Lead and participate in RCA (root cause analysis) and ensure actions related to impactful technology incidents are assigned and executed to prevent recurrence.
- Implement configuration changes to critical Wholesale Service Delivery solutions to meet business needs and agreed service levels.
- Provide second and third level IT support to the FSNI IT Service Desk and FSNI Wholesale business through analysis, diagnosis and ultimately resolution of incidents, service requests and problems.
- Participate in a 24x7x52 week On Call technical support roster
About you
You’ll have excellent communication and interpersonal skills, the ability to multitask and work through issues in a fast paced, complex, operational environment. To be successful in this role it would be helpful to have some of the following:
- Experience in working and providing technical support in an enterprise Agile environment aligned with the Scaled Agile for Enterprise framework (SAFE).
- Experience and deep understanding of top tier technology solutions including SAP ERP, SAP EWM and related end user device technologies.
- The ability to autonomously understand, support and deliver mission critical services which are provided on a 24x7x365 basis.
- Experience with business and process quality & efficiency as well as Lean/Six Sigma.
Experience awesome. Achieve Awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.