Who are we?

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Student Experience Associate

The Student Success Specialist will be responsible for the student and course operations. You’ll be responsible for driving a positive experience for all incoming part-time and immersive students, and streamlining all student on-boarding processes. 

Responsibilities: 

The Student Success Specialist will have a key role in running multiple processes for each course, including: 

• Managing the Student Experience: The Student Success Specialist is responsible for making sure the students have a great experience in the program. Through student on-boarding, program execution, regular student check-ins, and working closely with the instructional team, students should feel that General Assembly is invested in their success and feel welcomed into the GA community. 
• Managing On-boarding and Off-boarding: The Student Experience Associate will own and iterate upon current student on-boarding (welcome email, pre-work, course trackers, Slack, Github, orientation leading / scheduling, etc.) They will help facilitate student orientation, including scheduling and sending event reminders. 
• Student Performance Management: The Student Experience Associate will do regular check-ins to ensure that students are keeping up with the pace of the program, and address any issues that arise, along with the instructional team. 
• Data Management and Documentation: Collect student data pre-course and meticulously track data throughout course till graduation. Ensure that documentation is kept according to regulatory standards. 
• Program Execution and Budget Management: The Student Experience Associate is responsible for parts of the program execution and isn’t afraid to get their hands dirty. They will keep all course and event scheduling systems up to date and ensure that the right teams have access to systems. They will be responsible for inventory management and ordering. They will send bi-monthly facilities and budget reports to direct manager, and will compile monthly course expense reports. They will set up and implement a collections strategy and ensure that all payments are made on time. 
• Space Management: Oversee daily operations of the physical space. First point of contact for all facilities-related maintenance, repairs, IT and A/V
• Cultivating a Community of Students and Alumni: One thing that makes General Assembly unique is our community of practitioners and individuals pursuing work they love. The Student Experience Associate will be responsible for cultivating a community of students and alumni who continue to return to GA outside of class, and contribute to growing GA’s presence in the community. 

Skills and Qualifications: 

• 2 - 3 years work experience, preferably in a customer facing / student facing, fast-paced role
• Previous experience with program / education management, or experience working with students is ideal
• Data-driven. Strong grasp of spreadsheets and data analysis
• Efficient and organised - you love finding out ways to make a process more efficient
• Some prior experience in startups or tech companies is a plus
• Great written and verbal communication skills
• Great with people 
• High emotional intelligence
• Incredibly organized

This bit goes without saying - you love education and you love playing a role in enabling people to learn new skills and pursue careers they are passionate about. 

You are an Entrepreneur at Heart: You prefer the opportunity that comes from being part of a small team to the predictability that comes with larger organizations. You are not afraid of getting your hands dirty, diving into the weeds to understand your business to its core - yet you maintain the vision that keeps your team inspired. 

You are Collaborative but Self-Directed: You enjoy brainstorming with others, but are independent and resourceful, requiring minimal guidance. You are not possessive of ideas or thin-skinned when it comes to critique. At the same time, you know how to deliver constructive feedback to others, and possess a strong point of view. 

You are Unafraid of Failure: You believe that prototyping is the quickest way to kick the tires on an idea, and enjoy engaging in discussions around your work with members of the education team, colleagues from other verticals, and users.

You are Highly Organized: When it comes to workflow, you take pride in your organizational skills. You feel comfortable working with cross-functional partner staff as well as internal personnel—including education experts, technologists, and designers.

You have Emotional Intelligence: In this high-touch customer facing role, you are constantly dealing with complex and delicate personal stories. As a self-aware individual you know when to listen and when to provide advice. You are able to empathize with anyone and can handle other people’s stress. You generally are optimistic about outcomes and enjoy making friends with new people. You can be reflective when something hasn’t gone as planned and adapt quickly to get back on course.