This position is remote, based on the East Coast of the US.

Deal Desk Analysts are responsible for supporting the Field Teams in structuring deals, leveraging pricing strategy, quote management, facilitating contract reviews, and managing the overall quote-to-cash processes. This position works collaboratively with the field and internal organizations such as Legal, Finance, Support, and Sales Ops to ensure deals are structured and negotiated to comply with Gitlab’s policies and processes. They are expected need to become an expert of GitLab and help to optimize our quote-to-cash processes and tools. This position reports to the Deal Desk Manager.

Responsibilities

• Serve as the trusted adviser to Field Team on all deal related matters, advise the team on alternative contract options, and/or value propositioning to help drive deal closures
• Manage the day-to-day quote management, pricing approvals, ensuring compliance with published sales and business approval policies
• Provide proactive support and guidance to the Field Team in order to help drive new deals as well as up-sell opportunities.
• Engage with the Field Team to accelerate deal velocity and execute on deal closure
• Collaborate with impacted parties to identify acceptable options to facilitate deal closure
• Maintain and enforce agreed upon departmental review and approval SLAs
• Run end of period cadence to effective manage resources and provide appropriate visibility/escalations
• Partner with Sales Operations on process/system improvements, sales enablement and special projects
• Deliver relevant training to new and existing sales people on deal desk, order processes and overall QTC best practices

Requirements

• BA/BS degree
• 2+ years of proven success in Enterprise SaaS/B2B Industry, Deal Desk, Finance, Sales Operations or Pricing experience preferred
• Experience in Direct and Channel Sales model is highly desirable
• Experience with pricing strategy and international business preferred
• Strong understanding of software revenue recognition and order process principles required
• Highly organized, customer-focused, innovative and strong attention to details
• Excellent communicator, self-aware, transparent, collegial, and open to feedback
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
• Demonstrated ability to partner with GTM Teams and other cross functional departments
• Ability to multitask and prioritize at times of high volume
• Strong quantitative skills and highly proficient in Excel, PowerPoint, Saleforce.com, Zuora or similar CPQ tools
• Interest in GitLab, and open source software
• You share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page. 

Additional details about our process can be found on our hiring page.