B2B Customer Success Intern (They/She/He)

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world.The Glovo eLogistics (B2B team) is Glovo’s last-mile logistics service for e-commerce, a huge industry that is still growing rapidly with many challenges ahead.
 
At Glovo, you will join a team that is working to revolutionize the sector from scratch with the main e-commerce players in any market.As a Customer Success Executive, you will be a key part in the Glovo eLogistics team.
 
You will be directly responsible to build and maintain good relationships between our top partners and our company. You will be liaising with small and medium ecommerces that are going to start using our platform, guiding them through the setup process and making sure that everything runs smoothly.
 
In this role you will be part of the sales team for Glovo, working closely with the Global Customer Operations Manager and the rest of the Sales team.

Be a part of a team where you will:

  • Onboard new partners on our platform by providing them all the necessary tools and information to start working
  • Gather all the insights from our partners to create an amazing experience for them and our customers, tackle through problems to raise the bar.
  • Get feedback from our partners and translate it into product improvement
  • Maintain good relationship between Glovo and our partners
  • Forecast and track key account metrics
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

  • Availability for 6 months internship (full-time)
  • Some experience Sales, Marketing or Customer Service
  • Strong business acumen
  • Developed communication skills
  • Bachelor's degree in business, marketing or sales
  • Data-driven profile
  • Proficiency in English and Spanish is a must. Portuguese and Italian are also valued. 
  • An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits:

  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Online therapy and wellbeing benefit
  • Discounted gym memberships
  • Paid internship

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/