Regional Content Operations Manager - CIS & Africa (They/She/He)
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About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
Are you looking for a challenging experience in one of the fastest-growing Startups in Europe? Do you want to contribute to building a product that will disrupt the On-demand market?It is important to note that this is not a Marketing role, this is an Operations role!
This role looks forward to achieving the goals related to aiding our thousands of Partners worldwide (Restaurants, Grocery stores, etc) in terms of Content Management (their menu, prices ,and promotions shown in Glovoapp) by providing a speed Service with the expected Quality, becoming a best-in-class benchmark in the industry.
The person in the role will use mostly outsourced resources, so managing a third party agency and controlling the execution will be an important part of the scope of this role. A full understanding of the execution in order to propose, test ,and implement processes is mandatory.
We are looking for a person highly oriented to processes, metrics, trackers ,and continuous improvement, with the only goal in mind of giving an exceptional experience to our Partners in the most productive, scalable ,and efficient way.
Ownership and responsibilities will be given to the person in the role from day one.
Be a part of a team where you will:
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Administering the capacity (human resources) through the 3rd party agencies, to make sure we meet the SLAs (speed) and Quality of the thousands of tasks related to updating Menu & Prices in the app every month.
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Build the scorecards needed to control the execution of dozens of agents, daily.
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Present business reviews to General Managers, Directors ,and other stakeholders every month. Strong management of data, information, and presentation of results is required.
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Keep effective communication with the provider (3rd party agent) to make sure we get 100% of their committed support to control the operations.
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Maintain and track all costs related to the operations: Track, control, and report invoicing and working hours of providers, find ways to keep the costs lean.
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Come up with efficient and scalable ways of improving the Partner Experience with Glovo, while achieving goals of handling times, catalog creation quality, and budget goals.
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Update the providers and local teams on the changes that affect the process at Salesforce, Jira, Kustomer or Admin Level.
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Track and monitor main KPIs accountable to Content Operations
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Manage onboarding and offboarding accesses for the providers in all the tools that Content Activation works with.
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Coordinate projects with local content and other teams.
You have:
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Proven Operations experience in roles managing high volume of data and KPIs.
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Proven experience controlling repetitive tasks and driving productivity in large teams (+100), preferably outsourced teams.
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Experience managing external providers of human resources.
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English is a must.
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Customer oriented, experience in roles where service + quality was the main objective.
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Experience with Salesforce, Kustomer (or similar).
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An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Nice-to-haves:
- Languages such as Italian/French are a plus.
- Experience with Jira
Experience our Glovo Life benefits:
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Enticing equity plan
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
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External learning budget
What you’ll find when working at Glovo:
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Gas: We work with energy, innovation and passion for what we do. We are committed.
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Care: We act in the best interest of a sustainable future.
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Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
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Stay Humble: We embrace mistakes and feedback to learn from them.
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Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!