The Role
We are seeking an experienced, dynamic, and results-driven Logistics Operations Manager to oversee and optimize our last-mile and middle-mile transportation processes. In this role, you will be responsible for managing 3PL (Third-Party Logistics) providers from Denmark, Sweden and Norway, facilitating weekly performance reviews, and ensuring the seamless implementation of delivery experience initiatives and handling incident escalations.
You will...
- Oversee the management and optimization of 3PL partners for both last-mile and middle-mile transportation services.
- Lead weekly performance calls with internal teams and 3PL partners to assess key performance indicators (KPIs) and identify areas for improvement.
- Develop the overall delivery experience for customers, ensuring a smooth, efficient, and positive process from order placement to final delivery.
- Facilitate the escalation of incidents related to delivery operations, including delays, damages, and customer complaints and trends.
- Manage and optimize the delivery operations budget, ensuring cost efficiency while maintaining service excellence.
- Collaborate cross-functionally with teams (e.g., customer service, production, marketing, and tech) to enhance delivery processes, systems, and technologies.
- Support on ad-hoc projects and initiatives as required by the business needs.
You have...
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (or equivalent experience).
- 3+ years of experience in delivery operations, logistics, transportation, or supply chain management. Proven experience managing 3PL partnerships and handling operational escalations.
- Strong analytical skills with experience in data analysis, performance tracking, and reporting. SQL is a plus.
- Excellent problem-solving abilities and the ability to make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to manage relationships with internal and external stakeholders.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Fluency in English. Proficiency in Nordic languages is considered an advantage.
What We Offer
- A diverse and vibrant international environment of 35+ different nationalities
- The chance to have a significant impact on one of the fastest-growing technology companies in Europe
- A significant discount on your weekly HelloFresh box or Factor_ meals
- Learning and development opportunities
- Subsidized healthy lunches everyday in our Copenhagen office
- Comprehensive relocation assistance to move to the Nordics plus visa application support
- Mental health resources through online subscriptions
- Monthly pension scheme including health insurance benefits
- Additional perks: Discounts for our neighboring gyms, company events and parties, fruit & snacks in the office and free Friday bar
Are you up for the challenge?
- Apply with your CV (In English please)
- If we see a match, you’ll have a call with one of our recruiters to share more about what you can bring to the team
- Are both sides still positive? Then we proceed to the assessment stage to assess key skills required for the job
- We will be conducting interviews on an ongoing basis and will close down the position once the successful candidate has been found.