Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
Services Contract Management Team is a part of Digital Infrastructure Integrated Operations. Supports GEO Services Pre-Sales and Post-Sales activities during the development and tracking of services projects. Assists with project selling registration and set up via the Services Pricing Configuration system. Ensures relevant pricing details are completed, and approval workflows are followed. Reviews the project definition documents for completeness and accuracy. On contract win, generate the appropriate Statement of Work (“SOW”) documentation, both for the customer and external service providers, in line with the customer contract, legal and finance requirements. Complete process workflows through to the project set up team to initiate commencement of delivery. Reviews Project Change Control (“PCR”) documentation prior to Customer/Partner/Supplier signature. The team will also provide end user support in use of the Services Tools, escalating any application issues to the tools’ teams. As a central operations function, we also provide monthly Business and Process metrics reporting from the system.
The role
Assisting Sales in Pre-Sales deal structuring, auditing pricing and project definition documentation to ensure the deal is both financially and contractually accurate.
• Participating in country calls to ensure understanding of pending sales opportunities and provide user support.
• Preparing SOW for signature by customer/resellers and suppliers as needed
• Reviewing and approving the final customer/reseller PCR(s) for signature.
• Submitting SOW for input into the Professional Services Automation tool to hand over the project to delivery.
• Work to maintain service operating level agreements with the business, meeting agreed services levels.
This role requires the analyst to work in the EMEA timezone working closing with Sales , Service Desk and other teams to collaborate on the BID review and approval process.
What you’ll bring
Service-oriented, customer-focused culture with minimum 4 years of support and services experience.
• Able to demonstrate some understanding of overall services business administration and contractual documentation; specialization in Finance, Business Administration or Contract Language will be an asset.
• Business English mandatory, sound writing skills; additional language will be an asset.
• Strong analytical and detail-oriented aptitude; a high degree of accuracy.
• Reliable ability to interact effectively with a wide range of professionals.
• Ability to work under pressure and meet tight deadlines with little supervision; experience in use of procedures and controls.
• Proficiency in applications and tools usage, e.g. Microsoft Office, WORD, EXCEL skills;
Customer Service/Professional Services systems will be an asset.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.