Systems Engineer - Unified Communications - Hyderabad, India
See more jobs from Hitachi Vantara21 days old
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The role
The UC Engineer role requires an innovative thinker who can apply traditional Telecom concepts to the world of cloud and digital transformation. The UC engineer will assist in designing, deploying, supporting and operating the HITACHI VANTARA Global Telecom for a globally distributed environment. This role requires strong demonstrated skills with the Microsoft Teams and O365 technology and regular interactions with cross functional teams, clients and vendors.
Responsibilities
• This individual will be responsible for producing all required deliverables including the following:
• Implement and support the Microsoft Teams solutions
• Provide day to day UC operational support for a global environment
• Identify inefficiencies in the environment and seek to address those with automation, training, process changes, machine learning, AI, etc.
• Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
• Develop and maintain strong professional relationships with IT/Business teams as well as end users
• Determine criticality of business issues, identify business impact and escalate problems to upper management
• Maintain accurate and timely status updates on tickets
• Assist in creating and reviewing technical documentation and operations guides
• Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues
• International and domestic travel could be required - up to 10%
What you’ll bring
Qualifications
• Requires 3+ years of technical experience in the field of Unified Communications and/or Telecommunications
• Bachelor’s Degree in computer science, Engineering or another technical field
• Preferred vendor experience: Microsoft, AWS, VMWare, Cisco, Audiocodes, Polycom and Jabra/Plantronics
• Design and deployment experience with Teams, Skype for Business and/or O365
• Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
• Knowledge of AD, DNS, DHCP, Networking, Firewall technologies
• Experience with PowerShell or other other scripting tools
• Familiarity with one or more Contact Center solutions
• Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
• Strong analytical skills, dedication, attention to detail and ability to excel under pressure
• Ability to work well with others in a team-oriented environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets us apart is the diversity of our business and people which drives innovations and growth. We are deeply committed to creating an inclusive culture where everyone feels valued, respected and enabled to contribute their best.
Hiring, developing and retaining top talent while encouraging diverse perspectives is central to the Hitachi business strategy and we are committed to ensuring all employees have access to equal opportunities for growth and success.