Customer Service Officer, Korean speaking (Part-time)

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about 4 years old

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HBX (previously known as HYPEBEAST Store) commenced business in May 2012, is a one-stop news source for internet savvy fashion enthusiasts and cultural tastemakers. HBX is the global e-commerce platform that targets male and female online shoppers between the age of 18 and 35, and primarily sells third-party branded clothing, shoes and accessories to customers.

We are expanding the business in SEA and we are seeking a part-time Korean speaking Customer Service Officer to join our team! This position will primarily be responsible for daily communication with our customers to resolve all inquiries and complaints in a timely and professional manner. You will work cross-functionally with all e-commerce departments for a thorough understanding of how the e-commerce business operates. 

Responsibilities:

  • Provide exceptional customer service for all customer inquiries and complaints via email, social media and LiveChat.
  • Handle customers with high level of professionalism.
  • Actively manage and update all customer service related documents for internal tracking.
  • Maintain a high level of service awareness at all times.
  • Work cross-functionally with other e-commerce departments.

    • Requirement:

  • Fluent in Korean for both spoken and written communication.
  • Degree holder/ High Diploma/ Associate Degree; preferably overseas study experience.
  • Experience in customer service or related field is highly preferred; working experience in Korea or Korean company is a plus.
  • Excellent interpersonal and communication skills.
  • Excellent account and customer relationship management.
  • Ability to multi-task and problem solve.
  • Proficient knowledge of MS Office - Word and Excel.
  • Available to work during the weekend, busy periods and/or public holidays.
    • If you think you’ve got what it takes, please provide your cover letter, CV and expected salary.

    This position is based and located in Hong Kong. Candidate must be eligible to work in Hong Kong.

    Personal data collected is for recruitment purpose only.