Senior Manager - CloudOps

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With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

Cloud Operations (CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis SaaS application & related services. CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company.

Role Responsibilities:

  • Develop and execute the overall upgrade and deployment strategy in alignment with the organization's goals and objectives.
  • Collaborate with other departments to ensure timely notification and escalation of possible issues/problems, root cause analysis and recommendations for resolution.
  • Track and develop support triage and escalation workflows and ensure adequate team availability.
  • Ensure timely resolution of incidents and minimized downtime, implementing strong incident management processes, and identifying root causes and preventive measures.
  • Drive operational excellence through metrics, manage and improve upgrade and deployment cadence. 

    • Required Skills:

  • Bachelor’s degree in computer science, Computer Engineering or related field and equivalent practical experience 
  • 15+ years of proven experience in development or support globally distributed cloud SaaS services.
  • Experience with public cloud technologies (Azure, AWS etc) is a must.
  • Experience with SaaS platform (architecture, development, support, and troubleshooting)
  • Experience with SDLC such as building, unit testing, code analysis, release process and code coverage.
  • Experience developing and/or maintaining production-grade cloud solutions in virtualized environments such as Pivotal Cloud Foundry.
  • Experience with automation tools like Ansible, GIT, Experience with monitoring tools like Datadog, Azure AppInsights
  • Extensive experience in deployment automation, service monitoring and CI/CD process, configuring and utilizing version control tools like GIT.
  • Experience in designing, analyzing, and troubleshooting large-scale distributed systems.
  • Knowledge of ITIL concepts including Service Management and Service Delivery and experience
  • Experience in handling production support incidents and connecting between Developer/Operations team to perform deep dive analysis work on RCA.                    
    • Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
     
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    Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.