Customer Engineer (for MindBehind)

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about 1 year old

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Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. In this role, you will work with MindBehind products in the MindBehind Team.

About MindBehind:

Our company first began its journey in 2014, under the name of Sor’un Information Technologies. As a business messaging platform striving to elevate the communication between customers and businesses worldwide, we set out to follow a global path and rebranded our company as MindBehind Information Technologies in 2016. As of January 2023, we have been acquired by Insider, a B2B SaaS company that unlocked the unicorn status.

Today, we’re thrilled to work with over 120 enterprises as an international conversation management company. With the aid of our interactive conversational solutions rooted in world-class AI technology, we now aspire to make MindBehind the common thread in facilitating high-quality customer service. In this path of achieving operational excellence, we are more than proud to have a dynamic team of over 80 talented and passionate members willing to take MindBehind to great heights.

When it comes to reinforcing our young and vibrant MindBehind team with new members, our top priority is moving forward with people who exude enthusiasm for challenging themselves to grow and keep learning every step of the way.


We are looking for a self-driven, positive and motivated customer engineering professional.

If you are interested in further developing your career in SaaS, get ready to engage with enterprise-level clients in local and global markets across various industries such as retail, finance, automotive, telecom, and travel through our product of client choice.

First things first: What is this role about?:

  • Developing and improving the quality of integration steps
  • Writing a simple and testable integration
  • Creation of documents for integrations, applications and infrastructures
  • Carrying out the necessary work by supporting the Studio team and participating in customer meetings
  • Following the project tasks on Jira and complying with the rules

    • What we expect from you:

  • Experience and knowledge of Node.js and frameworks available for it,
  • Experience with the core AWS services,
  • Familiarity using Scrum/Agile development methodologies, 
  • Knowledge of the integration of microservices into consumer applications,
  • Proficient understanding of code versioning tools, such as Git,
  • Technical problem solving ability,
  • High motivation and eagerness to learn,
  • Understanding user needs with analytical skills competency, 
  • Time and stress management and teamwork compatibility.

    • While exporting our technology to the world, we offer you

  • A chance to work in an international, diverse, and inclusive environment 
  • To be a part of an industry that’s shaping the future of customer experiences 
  • Opportunity to be a part of different side projects depending on your interests 
  • Access to many hard and soft skill training to help you improve and challenge yourself 
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge 
  • Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  • Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
  • Inclusive Private Health Insurance
  • Food ticket to cover all the yummy food expenses monthly
  • No Dress Code!
    • We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

    Please follow MindBehind on LinkedIn, Instagram, and Youtube!
    Apply Now