Outbound Call Center Representative

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about 2 months old

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The Role

The Outbound Sales Representative role offers an amazing opportunity to help Iora meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships and enrolling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Daily Duties Include:

  • Persuade prospective patients to enroll with Iora
  • Contact past due prospects, provides the appropriate resolution for healthcare challenges. Serve as liaison between Iora and the patient.
  • Analyze open/closed leads for enrollment efforts and make determinations regarding enrollment strategy.
  • Nurture leads with Iora Brand through scheduled phone cadence
  • Contact and convert assigned leads
  • Schedule virtual and on-site doctor’s visits for enrolled patients
  • Use judgement to rescue leads
  • Document patient enrollment activity in salesforce.com in a timely and accurate manner
  • Meet month over month patient enrollment targets
  • Manage large amounts of outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.

Minimum Qualifications:

  • Fluency in Spanish preferred but not required 
  • 1-3 years of experience in inside sales role interacting with customers preferred
  • Outbound call experience a plus but not required
  • 2020-2021 college graduates with sales/customer service/retail internship experience are encouraged to apply
  • Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
  • Have worked in fast-paced, results-driven work atmosphere
  • Experience using  salesforce.com or similar CRM tools, preferred but not required 
  • Comfortable working occasional nights and weekends
  • Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care Iora offers.

Location: This is a 100% remote position.

Compensation: Competitive base and incentive compensation structure tied to individual and team performance.

This is an incredible opportunity to get in at an early stage to help scale the organization. If you meet the above qualifications, please apply today!