Customer Success Trainee

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7 days old

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WHO WE ARE

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.

We’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.

Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.

CUSTOMER SUCCESS TEAM

We’re looking for a highly motivated and detail-oriented Customer Success Trainee to join our team part-time (4 hours) and support the execution of digital marketing campaigns and operational processes. This is a hands-on opportunity to learn the ins and outs of customer success within a fast-paced, data-driven advertising technology company. If you are passionate about digital marketing, eager to grow in a collaborative environment and thrive in multitasking — we want to hear from you!

WHAT YOU’LL DO

Campaign Support & Operations

  • Assist CS Team with the execution of performance campaigns across digital channels.
  • Upload ad creatives to relevant platforms and internal tools, ensuring alignment with campaign goals.
  • Support the creation and management of Jira tickets for cross-functional collaboration (Creative, Product, PS teams).
  • Participate in the coordination and QA of campaign launches, creative swaps, and performance optimization requests.

Cross-Team Communication

  • Act as a nexus between the Customer Success, Creative, and Product Support teams.
  • Support the Creatives team with asset delivery timelines and creative testing needs.
  • Help manage communications and deadlines with internal stakeholders to ensure campaign efficiency.

Client Readiness & Presentation Support

  • Assist in building visually engaging client decks and strategic proposals.
  • Support in compiling competitor insights, market benchmarks, and trends to strengthen strategy presentations.

Data Hygiene & Admin Tasks

  • Help maintain internal hygiene tasks such as:
    • Uploading forecast numbers and campaign expectations.
    • Completing churn forms, discount approvals, and documentation.
    • Ensuring CRM and reporting tools are up to date with the latest campaign and client data.

Strategy & Insights

  • Collaborate with CS Managers on strategic campaign planning, ideation, and performance review.
  • Conduct market and competitor research to uncover trends, insights, and potential areas of growth for clients.
  • Monitor and summarize relevant industry updates and insights to support the Customer Success team.

Collaboration & Learning

  • Participate in internal knowledge-sharing sessions and cross-regional syncs.
  • Work closely with other departments such as Sales, Product, and Marketing to better understand the customer journey.
  • Take initiative in learning internal tools, campaign best practices, and client verticals.

WHAT WE LOOK FOR

  • Advanced student (last year) in Marketing, Communications, Business, or a related field.
  • Strong attention to detail and excellent organizational skills.
  • Eager to learn and navigate in fast-paced, dynamic environments with multiple priorities.
  • Curious, proactive, and passionate about learning digital marketing and customer success.
  • Good Excel/Sheets, and Google Slides skills. 
  • Excellent written and verbal communication in English (Portuguese is a bonus!).
  • Positive attitude.

WHAT WE OFFER

  • 📱 Learn a ton about the hottest area of growth in Internet advertising - Mobile!
  • 📈  A great level of responsibility from day one and the chance to develop your potential without limitations.
  • 💪 An entrepreneurial environment.
  • 💻 Office and remote work balance.
  • 🤓  A structured remote onboarding process and continuous training with a supportive team. We win together!
  • Work with a talented global team that you can constantly learn from! We have jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe 😉
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