WHO WE ARE
Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.
We’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.
Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.
CUSTOMER SUCCESS TEAM
We are looking for an outstanding Head of Customer Success to join our growing global team!
The Customer Success team is an important link between the customer and all internal departments at Jampp. They own or support the onboarding process of customers, up-selling, and the retaining of Jampp’s most important customers, with one objective in mind: Growth.
Based in the local region, the customer success team focuses on building lasting relationships with our most important clients, representing them internally at Jampp and providing key insights on their plans to stay ahead of the curve. Additionally, they will be actively supporting the sales team in bringing on new key logos, owning the upsell of new products and campaigns to existing clients, and building the retention or growth plan of the existing client portfolio in the North America region. They have the combination of product and platform technical knowledge, in addition to commercial skills, to increase our rate of closing. They will be responsible for defining and setting the strategic vision and structure of a new client’s campaign during the onboarding phase, guaranteeing a high growth rate potential and long long-lasting client.
The Head of Customer Success is responsible for leading a dynamic and proactive customer service approach, acting as the interface between local customers and HQ operations. The Head of Customer Success supports the CRO in developing the regional strategy for client growth, retention, and resource expansion.
WHAT YOU'LL DO
- Own the upsell and growth of Jampp’s top customers by scaling their spend with Jampp to new apps, products, geographies, and operating systems.
- Support the sales team by joining calls and/or meetings with prospects during the deal stage process to help negotiate campaign goals, data sharing, and attribution settings with technical know-how.
- Lead the onboarding of important new accounts with the support of the Account Managers or Regional Lead to ensure we maximise the opportunity to grow the budget and outperform the clients' performance goals.
- Support the Account Management team in preparing quarterly business reviews and providing client insights back to internal teams at Jampp.
- As the local representation for Jampp with our top existing customers, build relationships throughout the organization to get ahead of any issues and ensure we retain the account.
- Build strong and lasting relationships with the key players in the on-demand and mobile programmatic space.
- Ensure planning and delivery of existing client interface to the highest standards: Planning and preparation of calls including agendas, objectives and performance analysis; high pre-call standards including agendas, objectives and performance analysis; high in-call standards including performance reviews, progression of account plan objectives, effective use of questioning and focus on cross and up sales opportunities; high post-call standards including timely follow-up and analysis.
- Develop and implement successful client onboarding strategies and set the basis for the handover process to HQ teams (e.g.target segments, campaign structure, etc).
- Be a direct link between the local existing customer and HQ operations, ensuring that HQ’s needs for up and cross-selling are followed.
- Plan and coordinate client visits and exposure opportunities for the HQ team, ensuring they align with retention and growth objectives, and regularly evaluate the effectiveness of the strategy.
- Prepare detailed weekly and monthly reports for management.
- Work closely with the Product and Tech teams.
🤚 This isn’t an exhaustive list. At Jampp, we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement and are proactive enough to make it happen.
WHAT WE LOOK FOR
- Proven leadership and team management skills, with the ability to inspire and guide cross-functional teams toward shared objectives.
- Strong commercial skills and networking abilities, with a track record of identifying and capitalizing on business opportunities.
- Strategic mindset, capable of shaping and driving long-term growth initiatives.
- Exceptional attention to detail, with a strong focus on accuracy and task completion.
- Fluency in English (both written and spoken) is required.
- 🤓 Ambitious self-starter who enjoys a good challenge and continuous learning.
- 💙 You are someone that others enjoy working with due to your competence and positive attitude.
WHAT WE OFFER
- 📱 Learn a ton about the hottest area of growth in Internet advertising - Mobile!
- 💰 Competitive salary
- 🌴 Extended holidays every year
- 📈 A great level of responsibility from day one and the chance to develop your potential without limitations.
- 💪 An entrepreneurial environment.
- 💻 Office and remote work balance.
- 🤓 A structured remote onboarding process and continuous training with a supportive team. We win together!
- Work with a talented global team that you can constantly learn from! We have jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe 😉