Specialist, Customer Care

about 1 month old

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.

JMA Wireless is looking for a Specialist, Customer Care to support our growing North American business. Reporting to Director, Global Sales Operations, this role will be a main point of communication for our North American customers and Sales Teams, with a special focus on logistics coordination for material associated with major DAS & RAN projects from the point of order entry through delivery. The Specialist will work from opportunity creation, to quoting, to implementation, and everything in between. This role will coordinate with many internal departments and customers, offering the opportunity to learn about our organization and our exciting industry.

RESPONSIBILITIES:

Act as key internal resource for North American Sales Team and JMA customers

Answering customer questions in a timely and professional manner

Issue quotations from our Customer Relationship Management tool and work with Planning Team to provide availability and product lead times.

Manage inbound communication from new and existing customers (including JMA’s Customer Service telephone number and shared Customer Service e-mail inbox)

Purchase Order receipt, verification and entry.

Work with Customer Care, Planning and Shipping (domestic and international) to coordinate delivery of material based on product availability, project schedule and project-specific requirements.

Participate in and/or lead internal and external coordination calls to ensure delivery requirements are met.

Utilize JMA’s ERP and BI tools to create delivery schedules and other required reports.

REQUIREMENTS:

5+ years of experience in Account Management or similar field within manufacturing company.

Ability to manage multiple demands, adapt to changing priorities, operate with a sense of urgency and drive tasks to closure.

Detail-oriented and highly organized.

Strong communication skills required, with both customer and internal contacts.

Familiarity with SAP ERP and DOMO (or similar tools) preferred.

Positive attitude towards customers and team members.

Proficiency in MS Office Suite required.

Familiarity with SAP C4C, SAP ERP (or similar tools) preferred.

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At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.

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