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Summary:
Are you interested in how a video streaming service is built and operated in a native cloud
environment? Are you interested in how different industries utilize streaming technology to
build OTT service (imagine a Netflix-liked OTT service) that helps monetize existing content
business? If yes, then you’re the person we’re looking for!
You’ll be responsible for planning and designing service operation features/architecture, co-
work with product development PM to deliver a high-quality OTT service with excellent
service stability and operational efficiency.
You’ll work with internal BDs, PMs, and engineering teams consists of streaming engineers,
software developers, site reliability engineers, and operation optimization specialists. With all
the supports from the business and engineering site, you will plan and discuss service
operation key features that meet customer’s requirements and keep them satisfied with
streaming service quality. If you’re passionate about how streaming technology meets the
media industry and step into a new OTT era, you’re the one we’re looking for.
Duties and Responsibilities:
* Establish and execute effective communication plans
* Worked with the team to present incident reports defining issues and solutions
* Responsible for the initiation, planning, and execution of service operation features of
projects base on business objectives
* Collaborate with PMs and development teams to design in and build in operation features
when developing a streaming service
* Define and deliver on the operation roadmap. Prioritize service backlog and find the
balance among development efforts, operation efficiency, good user experience, our company
strategy, client’s business goal, and technical trends/limitations
* Manage operation specification, the definition of done, and schedule. Drive team members
to deliver the solution/patch on time without severe quality concern by identifying potential
risks during execution and ensuring everyone gets the necessary resources to achieve project
goals
Qualifications:
* Strong communication and influence skills
* Ability to work well independently, as well as part of a team
* Must demonstrate strong problem solving and troubleshooting skills with the ability to
exercise mature judgment
* Proven experience of influencing an organization, across more than one geography, and
working cross-functionally and driving stakeholders to achieve a common goal
* Excellent English verbal/written communication and interpersonal skills
* Track, manage and be accountable for all aspects of successful service operations
* Bachelor’s degree in a Engineering, or equivalent experience
* A minimum of 3 years of experience in software Project Management with a proven track
record of a consistently strong performance at this level