Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
We are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! We are currently looking to grow our Global Service teams to satisfy the company’s ever-increasing need for high-quality service.
What you will do
As part of Klarna's Global Service Center you will be providing high-quality professional service to our consumers (B2C) or merchants (B2B) by assisting them to solve pre and post purchase related problems or support with various requests regarding Klarnas products and services. You will primarily communicate by email and chat. Acting as the point of contact to our merchants and customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties.
Who you are:
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast-paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce the best results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and be an engaged brand ambassador for Klarna.You should have:
Negotiation and conflict resolution skillsFluency in verbal and written Finnish and EnglishTechnical interestYou might also be:
A natural problem solver and have the ability to see problems with a holistic approachUnafraid of new challenges and you develop by setting goals, both individually and in the teamHere is a description of some of the teams within Service Center:
Dispute resolutions: “Are you an amateur sleuth, have an investigative mind, or someone who enjoys solving tricky problems? In that case, Klarna's Disputes team might just be the job for you! Our department examines the facts and follows trails to fairly solve disputes between customers and our merchants. This position could be compared to a Judge, who makes objective assessments to solve issues in the best way possible..”
Merchant Support: “The people at Klarnas merchant support are a dedicated team with the main focus of helping our merchants who use Klarnas payment methods. We support the merchants with daily and varied questions, which can be anything from technical issues to administrative tasks. If you are a driven person who loves to deliver good service, this is the team for you.”
Customer Service: “Do you like to collaborate and have flexible work tasks? For Klarna’s Customer Service department no day is the other day alike. We are a team that works with everything from data protection to the customer’s experience in the contact they have with our first line teams. Do you want to work close to your colleagues and Klarnas core business this is the right team for you.”
Collection Back Office: “Do you want to use your knowledge in service and administration? Is team spirit, high tempo and varied tasks what you are looking for? In the Back Office team within debt collection, we find the smoothest solutions for our customers and merchants when carefully investigating their cases, handling government contacts, trustees and debt reconstruction cases.”How to apply
Send over a CV in English.
We're not able to offer relocation support for this position.
About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by +2,500 people from 90 nationalities.
