Live Chat Customer Service Specialist - Trilingual (EN/AR/Other)
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About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!
ABOUT THE ROLE
The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Multilingual Support team, we are looking for quality- and results-driven candidates that can provide end-to-end support on a variety of our clients’ requests in multiple languages. By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.
This is a full time and fully remote role requiring English fluency and multilingual capabilities. You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
Interested so far? Here's how the hiring process will look:
-Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
-Video call interview with recruiter (40 minutes)
-Video call interview with the team (60 minutes)
Responsibilities
Requirements
Location Tagging: #US #EU #CANADA #LI-Remote #LI-GW1
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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