Strategic Operations Manager - Kraken Bank

over 2 years old

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About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.

Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

About the Role

The Strategic Operations Manager leads Kraken Bank’s Strategic Operations team, and is accountable for the analysts that report to them. The manager acts as a liaison between all lines of business at Kraken Bank and as an interface to Payward Inc., the parent company. The manager will focus on coordinating analysts to define business requirements for new products and improving bank system efficiencies. This position provides technical / non-technical support for users of bank systems and applications, and requires a generalist skill set with cross-domain proficiency. This position requires radical ownership of new business initiatives from inception through delivery, comfort in new environments, and excellent organizational and communication skills.

Hours are MST. While we have a preference for candidates who are local to Wyoming, we are open to considering a fully remote position for the right person. Relocation assistance is available to those who are open to relocating to Wyoming.

Responsibilities

Responsible for vendor management, contract negotiation, and integration for critical third party applications.

Accountable for delivering on key metrics, including clearing internal hurdle rates on strategic initiatives, new product launches, and process transformation projects

Maintain current knowledge of industry trends and potential impact on the support business.

Owns the relationship between the lines of business at Kraken Bank and the shared services provided by parent company, Payward Inc.

Responsible for defining new business initiatives that incorporate the requirements from all Bank stakeholders, inline with the Bank’s formal PDLC process, and then providing recommendations on the most viable path forward, shepherding execution as appropriate.

Manages, reports, and maintains documentation on key projects.

Must be able to operate independently.

Provide oversight and product expertise for all banking systems. This includes maintaining systems and troubleshooting system issues.

Data analysis & provision of data-informed recommendations. Development of metrics to measure success of various initiatives

Requirements

Prior operations experience at a Financial Institution in the Digital Assets industry required. At least 5 years professional experience

Superior ability to assess risk and exercise judgment concerning complex problems.

Knowledge of banking regulations and regulatory landscape of crypto industry

Strong knowledge of traditional Financial Services industry standards and best practices related to banking systems.

Excellent investigative, analytical and problem solving skills.

Excellent ability to recognize control weaknesses and opportunities for process/operational improvements and develop viable risk mitigation strategies.

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.