Associate (Telesales Agent - Onboarding/Offline Presence), Driver Operations

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about 1 month old

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

We are seeking driven Associates (Telesales Agent – Onboarding/Offline Presence) who are passionate about connecting with people and thrive in a fast-paced environment.

For the Onboarding role, you will be responsible for selling Lalamove as a platform to driver partners by effectively communicating benefits, creating urgency, and driving conversions within a 14-day funnel through targeted calls and follow-ups. You will also manage key onboarding projects, prioritize leads, provide regular reports to internal and external teams, and create engaging static and video content to attract and retain drivers.

For the Offline Presence role, you will play a vital part in promoting Lalamove’s Sticker Program by driving adoption from First-Time Activation (FTA) to First-Time Sticker Installation. This includes scheduling drivers for sticker installations, achieving daily call targets, conducting follow-ups, and generating reports to identify challenges and propose solutions. You will also create impactful content that highlights sticker benefits and showcases success stories from existing driver partners to strengthen Lalamove’s offline presence.

As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.


Think you are up for it? Apply now!


Only shortlisted candidates will be contacted.

What You'll Do (as Telesales Agent - Onboarding)

  • Sell Lalamove as a platform to driver partners by clearly communicating benefits, creating urgency, and driving conversions within a 14-day funnel through targeted calling and follow-ups. 
  • Manage key projects, including lead prioritization (based on conversion funnel, driver type, registration date) and initiatives to increase 14 Day onboarding efficiency.
  • Provide daily, weekly, and monthly reports to internal and external teams [e.g., Marketing] to improve lead quality and optimize onboarding efficiency. .
  • Create and enhance static and video content for sharing through designated channels to attract and engage drivers.

    • What You'll Do (as Telesales Agent - Offline Presence)

  • Sell Lalamove’s Sticker Program to driver partners by clearly communicating benefits, creating urgency, and driving conversions from First-Time Activation (FTA) to First-Time Sticker Installation through targeted calling and follow-ups.
  • Schedule drivers for on-site or mobile hub sticker installation by achieving daily call targets (attempted and connected) to maximize reach and engagement as well as ensure smooth coordination within the subteam..
  • Provide daily, weekly, and monthly reports to internal and external teams to identify challenges through proper RCA and design action items to address those challenges.  
  • Create and enhance static and video content based on benefits & existing sticker drivers (using Canva/editing tools preferred) for sharing through designated channels to attract and encourage drivers to have stickers.

    • What We Seek:

  • Persuasive communicator with the ability to influence, motivate potential driver partners to join and stay active on the platform.
  • Strong project management skills with the ability to handle multiple priorities such as lead prioritization, activation campaigns, and offline presence initiatives.
  • Analytical mindset to interpret daily, weekly, and monthly data, turning insights into actionable improvements.
  • Creative flair for producing engaging static and video content that resonates with drivers.
  • Self-driven, adaptable, and able to thrive in a fast-paced, ever-changing environment while maintaining attention to detail.

    • What You'll Need:

  • Bachelor’s degree in any discipline (preferably in marketing, business, or supply chain).
  • Minimum of 1 year of experience in telesales, driver acquisition, community management, field operations, or similar roles.
  • Strong project management skills with the ability to prioritize tasks and manage timelines effectively.
  • Proficiency in Google Workspace (Docs, Sheets, Slides, Forms) and strong data analysis skills using Excel or Google Sheets.
  • Knowledge of CRM Tools & Callings tools {e.g., MicroSIP] is preferred.
  • Excellent communication and interpersonal skills, with the ability to influence and engage diverse profiles.
  • Creative skills for developing static and video content will be an added advantage.
    • To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
    This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
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