Customer Service Associate - HCMC

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about 5 years old

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Founded in 2013 in Hong Kong, Lalamove is one of the world’s fastest-growing tech companies with over 8 million users, 1,500,000 delivery drivers and a 1400+ strong team of diverse and empowered employees.

As a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services.  Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.

Think you are up for it? Apply now!

What you will do:

  • Handle and resolve request/ feedback for our corporate clients, individual customers, and partner drivers via Chat and Email channels.
  • Handle, investigate customer concerns and provide solutions.
  • Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience.
  • Record details of enquiries, comments or complaints.
  • Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools.
  • Performs other duties that may be assigned by management from time to time.

  • Working location: Tan Binh District, HCMC
  • Working time: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.

    • In order to qualify for the role, you will need to meet the following requirements:

  • Bachelor's degree or college experience preferred
  • Minimum 1 year experience in customer service/contact center/BPO is preferred                   
  • Proficient and confident when using Vietnamese in communication (both written and verbal)                        
  • Positive, customer-oriented individual with strong communication skills
  • Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
  • Willingness to work flexible shift schedules, including early mornings and public holidays
  • Computer literacy; familiar with Google, spreadsheets, instant messaging
    • This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

    Dành cho các ứng viên – Lalamove tôn trọng đến sự riêng tư và cam kết sẽ bảo mật thông tin cá nhân của bạn. Bản thông báo này sẽ thông tin đến bạn cách thức mà chúng tôi sẽ sử dụng thông tin cá nhân của bạn, giải thích về quyền riêng tư của bạn và sự bảo trợ từ pháp luật khi bạn ứng tuyển cho chúng tôi. Vui lòng dành thời gian để đọc và hiểu rõ Bản thông báo này. Thông báo về Bảo mật ứng viên: https://www.lalamove.com/vi-vn/candidate-privacy-notice