Driver Management Associate, Hanoi

5 days old

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Lalamove is seeking a high-energy and results-oriented Driver Operations Associate to join our dynamic team in Ho Chi Minh City! As a key player in Asia's booming intra-city delivery scene, we offer a fast-paced and rewarding environment for individuals who thrive under pressure and embrace a passion for excellence. In this role, you'll play a vital role in supporting our driver community, ensuring the continued success of our platform.

What you'll do

Coordinate with the Sales team about Logistics project or campaign expectations and goals.

Communicate directly with drivers to understand their concerns, manage expectations, and foster positive relationships;

Collaborate with internal teams (Customer Service, Finance, etc.) to investigate driver issues and deliver effective solutions;

Work seamlessly with every function within the Driver Operations team and across departments, to escalate information of driver's current issues and propose process or policy changes when necessary;

Track, monitor, and report on driver performance metrics, including delivery timeliness, adherence to driving etiquette and uniform regulations, and potential fraudulent activity;

Special/ad-hoc projects assign by Line Manager/ Department Manager.

What we seek

An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);

Patience, attentiveness and adaptable attitude to cope with new challenges;

Being empathetic — the ability to understand and share the feelings of another;

Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;

What you’ll need

Education: Bachelor's degree or college experience preferred.

Experience: Minimum one (1) year of experience in driver management.

Prior experience in operations or customer service is a plus.

Proficiency in Microsoft Office applications, particularly Excel.

Strong analytical skills to understand key performance indicators (KPIs) and develop plans to achieve targets.

Ability to thrive in a fast-paced startup environment and manage well under pressure.

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