Driver Operations Associate, Conversion

about 21 hours old

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you’ll do

Responsible for contacting and guiding driver partners to facilitate a smooth cooperation process with Lalamove through calls;

Explore and utilize different recruitment channels to diversify acquisition sources in order to ensure KPIs;

Propose and implement initiatives to enhance the effectiveness of acquisition channels and improve the quality of leads generated;

Collaborate with relevant stakeholders to identify process pain points and suggest improvements;

Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.

What we seek

An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);

An ambitious individual who has a go getter attitude to bring solutions and ideas to our daily operations needs;

Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;

Autonomous and adaptable attitude to cope with an ever-changing working environment.

What you’ll need

Education: A degree in a relevant field is preferred. Recent graduates and final year students are encouraged to apply;

Experience: Prior experience in operations or customer service is a plus, but not required;

We're happy to train and develop the right person for this role;

A full-time commitment for at least 6 months is required;

Have a personal laptop is necessary;

Strong communication skills with proficiency in written and spoken Vietnamese;

Proficiency in Microsoft Office applications, particularly Excel, is essentialOutgoing, collaborative, responsible, and well-organized individuals are preferred.

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