Lob was built by technical co-founders with a vision to make the world programmable.
We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.
As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.
Director, Logistics and Mail
The Partner Operations team is responsible for leading and developing our Partner Operations organization and establishing the vision and mission of the team. In this role, you will work with POps team members to focus on postal logistics and operations and coordinate with all other aspects of our Operations -- Commercial Printer Operations, Process Improvement, Network Strategy, Forecasting and Supply Chain for our entire Print Delivery Network (“PDN”). You will be helping to build and maintain deep relationships within the print and postal industries. Develop a deep understanding of key industry players, supply chain best practices, and market trends. On a more tactical level, you’ll assist the team in leveraging rigorous logistic operations management principles to derive and manage metrics like quality, speed, deliverability, and cost -- all in service of delivering a world-class experience for Lob’s customers.
As the Director, Logistics and Mail, you’ll…
- Oversee the postal logistics to provide best In-home delivery times to coincide with our customer expectations.
- Oversee 3PL logistics, consolidation, commingling and other transportation logistics to provide best In-home delivery times and cost per piece to coincide with our customer expectations
- Act as a USPS liaison and work as an SME to internal personnel and interact with key personnel within the USPS.
- Suggest and work with team members to revise standard operating processes to improve delivery times, postage cost and product improvements.
- Set long term strategic goals and work with colleagues and the team to achieve those operational goals.
- Proactively find and implement new technology, systems and processes to reduce manual or ad hoc practices to improve process variance and streamline operations.
- Drive the development and monitoring of KPIs tied to strategic goals, as well as evaluation of network performance against these metrics.
What will you bring to this role…
- Print & mail operations experience
- Have a Bachelor’s degree and/or at least 10+ years of relevant, operations-oriented work experience.
- 10+ years of experience working directly with commercial printers, logistics companies and the USPS.
- Experience working in high-performing teams
- Are an amazing team member with demonstrated success contributing in a high growth, mission driven, geographically diverse environment
- Demonstrated ability to successfully execute large, complex initiatives in a rapidly scaling business
- Proactive problem solver
- Can work independently and are a truly collaborative partner
- “Builder” mentality is always working to improve processes.
- Ability to thrive in ambiguity and “roll up your sleeves and make things happen” attitude
- Experience leveraging technology to creatively scale the business and the team
At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:
- Experience with multiple facility production and coordination between facilities
- Postal industry
Compensation information
CA/NYC Tier
Base: $190,000 - $201,250 + Variable: $37,500 - $40,000
US Tier
Base: $180,000 -$190,000 + Variable: $35,000 - $37,500
<#LI-REMOTE #LI-GD1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
#86 on Y Combinator's Top Private Companies List 2021
BuiltIn Best Midsize Companies to Work For 2021
2020 Inc 5000 List of the Fastest-Growing Private Companies
2019 Timmy Awards - Best Tech Workplace for Diversity, Community Favorite in the Bay Area
Deloitte’s 2019 Technology Fast 500