About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

As a valued member of our Business Systems team, you'll actively contribute to the design, implementation, and continuous optimization of crucial systems supporting our company's operations. This involves analyzing and documenting existing processes, identifying improvement opportunities, and project-managing feature enhancements. While this role has a primary focus on system enhancements for the Finance team, specifically on the Order to Cash side, it's a highly collaborative position that involves working across various departments to ensure the scalability of our business systems and processes.

Here's a closer look at this key role:

• Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
• Partner with business stakeholders to understand automation opportunities and communicate scope and timeline of projects to all stakeholders across the organization
• Work across departments to design technical solutions to transform key business processes with support from administrators and developers
• Identify time-consuming internal processes and assist in building automated, reliable, and scalable solutions
• Identify potential opportunities for improvement in the processes and tools used for Billing and Revenue operations
• Create and maintain accurate and consistent process documentation
• Work with the data team to ensure the accuracy and accessibility of relevant system's data and reliability of integrations between systems
• Manage the user acceptance testing (UAT) process for key initiatives and document results
• Collaborate with system administrators to implement best practices with regards to system maintenance, security, release management, improvements, data integrity, etc.

What You'll Need:

• Bachelor's degree
• 1+ years of directly related analyst experience
• 2-4 years of Business Systems / Enterprise Application experience
• Proficient in agile project management and release management
• Experience with Salesforce Billing, Jira, Netsuite, RightRev, Avalara, Stripe or best-of-bread SaaS equivalents and Microsoft Office Suite
• Preferred functional experience in Billing, Collections, and Revenue Recognition; adept at considering end-to-end processes and downstream effects.

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 05/06/2024

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