About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of an Enterprise Account Executive.
The Sales Engineer at LogicMonitor will support the technical evaluation of LogicMonitor by proving out value in the platform to our prospects in the pre-sales process as well as help with day to day operations in the sales engineering organisation (Player/Coach). In addition, the Team Lead will act to help with development of any sales engineering skills with new SE and existing sales engineers. Sales Engineer have the critical function to help the manager in answering questions from Sales Engineers and to ensure they are successful. The person in this role provides technical knowledge, superior sales skills, and leadership to help define the goals around the sales engineering team.
Here's a closer look at this key role:
- Coaching/mentoring a group of Sales Engineers (SE's)
- Help promote and maintain a positive environment for all sales engineers
- Work with manager to improve processes and policies around the SE team
- Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansion
- Trial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
- Lead technical/product training for new sales personnel on an ongoing basis
- Day-to-day product/technical support for trial prospects
- Log meetings and technical notes in SalesForce pertaining to the POC for each call (or onsite) with the customer.
- Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions.
- LM subject matter expert
- Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
- 5 -10 years experience in Systems Administrator, Systems Engineer or Sales Engineer role.
- Some experience with monitoring software would be preferable (either as an end user or a SE).
- Clear understanding of SaaS and be able to articulate the value of this approach to technology.
- Able to articulate technology and product positioning to both business and technical users.
- Able to establish and maintain strong relationships throughout the sales cycle.
- Creativity is an asset you bring to your work proven out by your use of critical thinking to solve new problems.
- Experience in Linux and or Windows/Network administration and operations including one or more of the following technologies desired:
- Virtualization (VMWare, Hyper-V, Xen Server)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic)
- LoadBalancers (f5 bigIP, Netscaller, Barracuda)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat)
- Active Directory
- Database (SQL, MySQL, Postgres)
- Scripting (groovy, powershell, ruby)
- Public Cloud (Azure, AWS, GCP)
Click here to read our International Applicant Privacy Notice.
#LI-Remote