The world is changing.

We all want something different.

At Luno, we see you as individuals. 

Together, we are upgrading the world of work to unleash the potential within and empower you to become the best possible version of yourself. 

Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the world, and to do so, we need the best team on board for our mission. In short, to achieve our goals, we need rockstars. As simple as that.

A little about us:

• We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
• We currently have over 3 million customers across 40 countries.
• We are Series B funded, backed by Balderton Capital and the Naspers Group.
• Our platform has processed over 8 billion USD to date. 
• We’re proud to be one of the world’s most international cryptocurrency teams from 26 different nationalities — working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria and Singapore.

The role in a nutshell:

We are looking for a Payment Operations Analyst that continually enjoys looking for ways to improve how the team does things, in the most efficient way possible whilst advocating best practices. You’ll join the Payment Operations team which contributes hugely to the company’s performance by ensuring Luno’s customers have a seamless and effective experience.

Your mission will involve:

• Supporting day to day operations related to customer payments and payment gateways, including the loading and releasing of payments
• Working with the engineering, customer success and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possible
• Perform bank and payment provider reconciliations and investigate any issues that are identified
• Implementing and executing processes related to internal audits, quality control, compliance and training
• Assisting with the planning and execution of payment operations for new country launches in the Asia-Pacific region

The ideal Lunaut for this role, will have:

• A relevant University degree from a reputable tertiary institution, Finance field is preferred
• 2-4 years of work experience preferred
• Previous experience in the Payments or Finance industry would be advantageous
• Malaysian citizen/resident, or valid permit to work in Malaysia
• High attention to detail
• Obsessed with creating efficient processes and ensuring things get done 
• Strong sense of responsibility and a high level of integrity
• Excellent interpersonal and communication skills, a strong team player and able to work with remote teams
• Proficient in English and Bahasa Malaysia, additional language proficiency will be advantageous
• Applies critical and creative thinking and to create efficient processes
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success).

In your first six months, you will:

• Be able to complete all basic daily operational tasks pertaining to the payments function that contributes to a seamless customer experience and uninterrupted operational flow (customer withdrawals, reconciliation, refunds processing, resolving technical issues, etc.) 
• Assist with customer support queries of a technical nature as well as refunds where necessary
• Investigate and resolve queries with external banks and payment providers where necessary
• Collaborate with other teams on reports and requirements for regulatory bodies.

Life at Luno

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team and the continuous quest for excellence, then this is an opportunity for you.

• You'll be able to continuously upskill yourself with access to free online learning via Udemy, an international teaching marketplace with over 100000 courses from Harvard and other leading providers +  share knowledge with your peers. 
• Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
• Annual Inspiration Day.. like that pottery course you’ve always been meaning to do!
• Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
• We take care of your health and well being by working with AIA Malaysia to ensure you are insured 

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.