Serve as first point of contact for visitors and callers to MLB offices.  Provide efficient, courteous and personalized service that positively affects the users call/visit experience.  Provides general administrative support to the Facility and Office Operations Department.

RESPONSIBILITIES

• Operate high volume console to receive, screen and redirect calls.
• Utilize automated software system to schedule and confirm visitor appointments.
• Greet guests, visitors and job applicants, and announce their arrival.
• Answer and refer incoming inquiries to appropriate department(s).
• Enter large group meeting attendee lists into MyKastle building security system.
• Use automated conference room booking system to reserve rooms. Monitor bookings daily to suggest potential adjustments needed to the schedule.
• Assists with mail delivery, sorting and mail room monitoring duties.
• Provides general administrative support (filing, invoices, labels, copying) to the department.
• Oversees conference room inventory for kitchen accoutrements.
• Performs related duties as required.

Requirements

• Some college and a minimum of two years of experience in a reception or administrative role.
• Experience operating high volume, multi-line/directory phone system.
• Professional demeanor with strong interpersonal and verbal communication skills.
• Excellent customer service aptitude.
• Ability to work independently or as part of a team.
• Strong attention to detail.
• Ability to sit for long periods of time.
• Excellent computer aptitude, including strong working knowledge of MS Office Suite (MS Word, Excel and PowerPoint).
• Working knowledge of conference room software, Condeco strong preferred.
• Ability to work overtime as needed.

 

Per the NYC pay transparency law, the hiring range for this position is an hourly rate of $19.00 to $22.00. The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision.