Our Story

MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com

Job Summary

The Assistant Store Director is responsible for managing a team that develops, implements, executes and continuously improves the customer experience, training, visual and operational programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality and operations strategies at MedMen.

The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance operational efficiency and the customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills. This role was designed to develop people into the company’s future Store Directors.

Job Functions

• Responsible for overseeing and ensuring the customer service experience in the store is reflective of the MedMen Five-Star Hospitality values and expectations.
• Support a constructive, team selling environment and further develop the hospitality associates and leads.
• Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge.
• Implement a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.
• Work closely with the Store Director to exceed sales volume and KPI goals.
• Lead the store to implement all aspects of the Visual Merchandising including day to day merchandising, product launches and initiatives.
• Manage, implement and hold the associates accountable for policy and procedure, compliance, stock control, inventory, receiving.
• Oversee and execute all initiatives as outlined on the master calendar.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan.
• Ensure store is audit compliant and achieves acceptable scores.
• Ensure operations team achieves store’s state regulated metrcs.
• Oversee back of house cleanliness, organization and efficiency.
• Ensure proper completion of store reporting and follow-up with discrepancies found.
• Ensures compliance with all safety and security policies and procedures within retail stores.
• Reviews all store communication and ensure updates communicated to all associates for maximum execution.
• Partner with the MedMen Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume tier.
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
  • Set up training calendar and ensure associate onboarding and new hire training is complete.
  • Ensure continuous training and development with team members through modules, quizzes, tracking and video content that results in consistency across all stores.
  • Write and deliver on team members’ performance in partnership with the Store Director to determine succession plans and build bench strength.
  • Performance manage and coach team members on poor performance and violation of company and compliance policies in partnership of the Store Director and HRBP.
  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.

(Note:­ The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)

Basic Qualifications

• Minimum 21 years of age.
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• Microsoft Office skills in Word, Excel and Outlook.
• Experience with significant P&L responsibility.
• Strong knowledge of retail technology platforms and systems.
• Must possess strong analytical skills to assess data, facts and figures used to develop strategies designed to improve the business.

Preferred Qualifications

• Store Management Experience
• Master of Business Administration (MBA) or operations management or related field.

Competencies:

• Business Acumen
• Communication Proficiency
• Excellent Time Management
• Detail-Oriented
• Ethical Conduct
• Leadership
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility

Supervisory Responsibility

This person is directly responsible for managing the Hospitality and Operations teams.

Working Conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

• This position regularly requires a flex schedule, long hours, nights, weekend work and holiday availability.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Travel Requirements

This position may require travel. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

There is no visa or H-1B sponsorship.

MedMen Is An Equal Opportunity Employer: 

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.