Our Story

MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com

Job Summary

The Assistant Director of Operations is responsible for managing and holding the operations team accountable for policy and procedure, compliance, stock control, inventory, receiving and all other operational objectives of MedMen store operations. This position manages the operations team to improve all accuracy, training and execution of operational initiatives.

The Assistant Director of Operations is the expert in Operations and is the liaison between the store and select corporate departments (Retail Operations, Compliance, Supply Chain, Merchandising and Loss Prevention | Security); they partner with these departments regularly to ensure accuracy, training and execution is at the highest level on operational initiatives at their store. This role was designed to develop people into the company’s future Store Directors

Job Functions

• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan.
• Ensure store is audit compliant and achieves acceptable scores.
• Ensure operations team achieves store’s state regulated metrcs.
• Implements the execution of compliance policies, operational policies, standards and procedures with retail staff.
• Oversees back of house cleanliness, organization and efficiency
• Ensure proper completion of store reporting and follow-up with discrepancies found
• Ensures compliance with all safety and security policies and procedures within retail stores.
• Communicates, works closely and successfully collaborates with the Assistant Store Director of Hospitality to achieve the organization’s goals.
• Reviews all store communication and ensure updates communicated to all associates for maximum execution
• Lead the store to implement all aspects of the Visual Merchandising including day to day merchandising, product launches and initiatives
• Oversee and execute all initiatives as outlined on the master calendar.
• Partner with the MedMen Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume tier.
  • Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, policy and procedures.
  • Set up training calendar and ensure associate onboarding and new hire training is complete.
  • Ensure continuous training and development with team members through modules, quizzes, tracking and video content that results in consistency across all stores.
  • Write and deliver on team members’ performance in partnership with the Store Director to determine succession plans and build bench strength.
  • Performance manage and coach team members on poor performance and violation of company and compliance policies in partnership of Store Director and HRBP.
  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.

(Note:­ The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)

Basic Qualifications

• Minimum 21 years of age.
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• Microsoft Office skills in Word, Excel and Outlook.
• Experience with significant P&L responsibility.
• Strong knowledge of retail technology platforms and systems.
• Must possess strong analytical skills to assess data, facts and figures used to develop strategies designed to improve the business.

Preferred Qualifications

• Store Management Experience
• Master of Business Administration (MBA) or operations management or related field.

Competencies:

• Business Acumen
• Communication Proficiency
• Excellent Time Management
• Detail-Oriented
• Urgent
• Ethical Conduct
• Leadership
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility

Supervisory Responsibility

This person is directly responsible for managing the Operations team.

Working Conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

• This position regularly requires a flex schedule, long hours, nights, weekend work and holiday availability.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Travel Requirements

This position may require travel. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

There is no visa or H-1B sponsorship.

MedMen Is An Equal Opportunity Employer: 

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.