Director - WaaS (Warehousing-as-a-service), Consolidation

See more jobs from Meesho

about 2 months old

Apply Now
About the Team

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role

As Director - WaaS (Warehousing-as-a-service), Consolidation, you will be leading the scale-up of two of the biggest levers to move user experience and cost-to-serve on the platform. You will be a key stakeholder in shaping the Fulfillment and Experience org at Meesho, which is responsible for delivering the right post-order experience to all of our 100M+ users - including order fulfillment, user and seller support, weeding out fraudulent players -  along with innovating levers to reduce cost-to-serve for the most price-sensitive e-Commerce buyers in the country.

Your key responsibilities will be to maximize platform NMV growth (realizable through WaaS) and cost reduction through supply chain innovations like marketplace-led consolidation of customer orders across sellers. You will also own the overall P&L of these two charters as their goodness to the platform is expected to be self-funded (e.g. by levying warehousing processing fee to sellers). You will have complete autonomy to deliver these results via all related levers - team building, process implementation, and product & tech interventions, where you will interface with the tech leadership to define priorities. 

What you will do

  • WaaS: 
  • Own overall platform NMV growth from WaaS  including seller acquisition, activation and retention, NMV uptick per impacted customer, operational excellence at 3P warehouses, and overall platform PnL 
  • Develop a thorough understanding of the value proposition, seller pain points, and concerns in the current construct
  • Drive seller acquisition, activation and retention programs in a scalable manner - tailored to Meesho’s fragmented 1.5L + monthly active seller base
  • Ensure great customer experience via low prices, high fulfillment speed and quality-related levers
  • Drive launches and performance management of 3P warehouses processing Meesho sellers’ inventory
  • Build a selection strategy  and plan to ensure WaaS PnL overall is accretive to the platform
  • Develop Data science-powered forecasting models to maximize WaaS-eligible sellers and products

  • Consolidation:
  • Own platform cost reduction by consolidating orders from different sellers to the same user address in a drop-shipping model, while ensuring neutral-to-accretive NMV impact to the platform
  • Innovate the right Network, Facility and Process design to minimize speed delay due to consolidation
  • Drive seller adherence to defined process flows by ensuring the right fly-wheel to drive their incentives
  • Drive launches and process excellence at 3P Consolidation centers in order to maximize realized vs planned consolidation
  • Ensure great customer experience via lower price, quality checks, minimizing impact on fulfillment speed and inspiring trust on Consolidation center-dispatched orders
  • Innovate demand-side (platform discovery, ranking etc.) levers that can maximize orders eligible for consolidation and unbundling price benefits to the customer

  • General:
  • Build and mentor a high potential team who will independently drive business agendas
  • Build an ambitious scale-up plan for the next 12-18 months across charters
  • Define a granular Control Tower metrics and daily/ weekly / monthly monitoring to track progress Develop a thorough understanding of the platform ranking, discovery, seller and customer behavior, and existing pain points
  • Provide the highest level of customer satisfaction and monitor the key metrics across both – the buyers and sellers
  • Drive continuous problem discovery 

    • What you will need

  • Bachelors in Tech or Masters in Management and 6-12 years of experience in relevant fields2-3 years of experience in Strategy consulting/Implementation consulting 
  • Experience working in tech startups (e-commerce, b2b commerce etc.) will be added advantage
  • Strong problem discovery to break down 10x opportunities
  • Ruthless prioritization skills between immediate, medium and long term goals
  • Experience working across different teams and delivering projects successfully
    • About us 

    Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

    Our Mission

    Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.  Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

    Culture and Total Rewards

    Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at  Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate -  influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all  embody these principles. 
    We provide market leading compensation - both cash and equity-based - specific  to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

    Know more about Meesho here : https://www.meesho.io/


    Apply Now