Program Manager - Process Excellence

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4 months old

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About the Team 

Grocery has the biggest share of the overall retail spend in India and is projected to be an $800B market in 2024-25, of which the majority contribution comes from non-Metro cities. The grocery market in Metro has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players to disrupt the lower-tier cities. At Superstore, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier (non-Metro) cities of India which is currently dominated by offline players.

We are on the journey of creating a hyperlocal marketplace for groceries and solving the intermediate inefficiencies in the distribution system. Superstore is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and something big.

About the Role

As a Manager - Process Excellence, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What will you do

  • Design programs to improve experience metrics, driving improvement in  NPS or relevant operational metrics.
  • Own a key part of user experience for one or more of marketplace  participants - our entrepreneurs, their customers, or our suppliers.
  • Participate in building strategy as an advocate for better user experience  from the vantage point the programs you own.
  • Influence product development choices using data and insights which  originate from in-depth knowledge of your program.
  • Drive program adherence with operations teams and continuously solve  edge cases with suboptimal outcomes due to current processes.
  • Engage the Meesho Leadership as active  stakeholders in problem-solving for your programs.
  • Manage internal and external stakeholders to ensure success of the  programs you own.
  • The role requires strong generalist problem solving skills and offers  mobility across different business verticals within the organization.

    • What will you need

  • 5 + yrs of  experience in operations management within the e-commerce industry. Strong knowledge of supply chain and logistics.
  • Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred.
  • Strong problem solving and analytical skills.
  • Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects.
  • Data driven and inquisitive approach.
    • About us 

    Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

    Our Mission

    Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.  Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

    Culture and Total Rewards

    Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at  Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate -  influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all  embody these principles. 
    We provide market leading compensation - both cash and equity-based - specific  to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

    Know more about Meesho here : https://www.meesho.io/