Zonal Head- Security and Investigations (Location- Delhi/ Mumbai/ Surat)

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4 months old

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About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India.

Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions

About the Role

As a Zonal Head -  Security and Investigations at Meesho, you’ll run a Zonal org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. You’ll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. 

You’ll work closely with the mentioned teams in order to serve our users better. To this end, you’ll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization.

Your guiding question in this role will be “How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max”. You’ll answer this question every day through owning the Security and Investigations charter for the Fulfillment and Experience, and if needed, Meesho at large.

What you will do

  •  Develop and Lead the Zonal Security and Investigations Charter.
  • Coordinate with stakeholders from Operations and Central Control tower, Legal, T&S and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies.
  • Partner with Cluster and Area teams to mitigate risk of theft, fraud and other high impact incidents.
  • Performing risk assessment of site & operation model and frame mitigation measures.
  • Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes.
  • Conduct regular security and process audits on the ground based on central data inputs
  • Seller, Valmo and Grocery hubs. 
  • Close  the audit exercise by ensuring legal/penal action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors).
  • Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the country - through people in 3P payroll and consulting capabilities.
  • In the long run, design a proactive security control tower to predict and ensure the BCP in case of breakages.

    • What you will need

  •  8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents.
  • Experience in E-commerce, Fulfillment, 3PL Logistics, Supply chain, Operations or relevant experience in similar high growth tech startups preferred.
  • Outstanding leadership and organizational skills.
  • Superior problem-solving and project management skills.
  • Experience in team building, managing, and coaching will be a plus.
  • Knowledge & experience of laws applying to interviews, legal action and the judicial process.
  • Ability to travel, sometimes at a short notice.
    • About us 

    Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

    Our Mission

    Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.  Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

    Culture and Total Rewards

    Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at  Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate -  influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all  embody these principles. 
    We provide market leading compensation - both cash and equity-based - specific  to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

    Know more about Meesho here : https://www.meesho.io/