At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

 

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the revenue processes.

Essential Duties & Responsibilities:

• Case Triage: Maintain case queue and triage customer emails to the correct contact.
• SAP Portal Invoicing: Upload and monitor invoices along with maintaining logins for customer supplier portals.
• Billing Documentation: Maintain comprehensive billing documentation, ensuring all necessary details are included.
• Customer Interaction: Communicate with customers regarding billing inquiries, discrepancies, and dispute resolution.
• Record-Keeping: Maintain organized records of invoices, payments, and customer interactions.
• Collaboration with Departments: Coordinate with various departments, including Sales, Customer Service, and Finance, to ensure accurate billing information.
• Compliance: Ensure billing practices comply with relevant regulations and internal policies.
• Reporting: Generate and analyze periodic reports related to billing activities.
• Problem Resolution: Identify and resolve billing issues promptly, ensuring customer satisfaction.
• Process Improvement: Participate in process improvement initiatives to enhance billing efficiency.

Qualifications

• 1-2 years data entry experience required
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, including high proficiency or fluency in English.
• Proficient in Salesforce Billing, NetSuite, Microsoft Office and SAP supplier portals

Key Competencies

• Analytical thinking
• Attention to detail
• Customer focus
• Communication skills
• Team collaboration
• Problem-solving abilities

Education:

• High School Diploma or GED required
• Bachelor's Degree in finance, accounting or business related discipline preferred 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.