Coffee Brand - Chat, Email, Phones

See more jobs from Mod Squad

almost 3 years old

This job is no longer active
Let's brew a cup of coffee! Java at its finest!

Our client is renowned as one of finest coffee flavors in the US. This gig calls for Mods to supply phone, email and chat support keeping the brand at the front of all coffees.

This position requires native English speakers.

Project Hours:
Monday to Sunday, 6 am - 6 pm PST
Calls/Chats are Monday - Friday
Tickets are Monday - Sunday

What We Are Looking For:

  • Highly passionate and enthusiastic about serving the client’s customers
  • Exceptional verbal and written communication skills
  • Ability to maintain a positive and professional attitude
  • Problem-solving skills and the ability to remain solution oriented
  • Ability to juggle multiple tasks, use tactful discretion to quell customer concerns, and maintain a positive and solution-oriented demeanor
  • Accurately type at least 45 words per minute
  • Experience with CRM or ticketing systems such as Zendesk is a plus. Adaptable to learning new software.
  • Previous customer service/sales experience preferred
  • 20+ hours per week of availability

    • What you'll do:

  • Provide top tier service to all consumers via calls and tickets
  • Use customer service skills to solve problems and address concerns efficiently and empathetically.
  • Become a brand ambassador.
  • Provide e-commerce and home delivery support for customers
  • Writes in a casual localized US tone; Must be native English speaker
  • Collaborate with team members
    • ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

    Who is ModSquad?
    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

    ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
     
    #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport