About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The licensing operations analyst is responsible for compliant and timely license activation and provisioning. Their responsibilities include executing transactions per documented processes in compliance with SOX controls. Reviewing transaction data, processing and maintaining customer entitlements, conducting research to assist with transactions and contract requirements, as well as offering support/guidance to internal account teams.
Responsibilities
- Monitor and run reports to identify incoming transactions for processing
- Track and keep on top of aging orders for action in a timely manner
- Consistent execution to documented processes
- Conduct detailed analysis, troubleshoot and solve for process outliers
- Own and manage discrete, timebound projects through to completion providing clear and regular status updates
Requirements:
- 5+ years of experience with process management, process operations and license management tools is essential, as an analyst needs to understand license models and software delivery models to fulfill their responsibilities
- Analytical skills, attention to detail, and proficiency in operations including experience working with technology and databases
- Excel, Slack, Salesforce, Jira, Confluence and G-Suite experience a must
- Flexibility to support a global team
- Ability to work independently
- Strong communication skills – written and verbal
Education:
- Bachelor's Degree/higher education in Information Systems, Computer Science, Business or equivalent
#LI-HC1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.