Job Overview

Netskope is looking for a candidate who is highly organized and can work independently in a fast-paced environment. Candidates should have the flexibility to learn new products and technologies quickly and convey this knowledge to IT security professionals. You will create courseware and maintain curriculum content that will be used to deliver instructor-led training, virtual and on-demand videos (such as vILT courses, online courses, video tutorials, etc) to Netskope's customers, partners in a train-the-trainer event. The Technical Trainer delivers and helps to develop and maintain Netskope content for training, certification, and consulting services. The Technical Trainer works closely with Netskope product managers, engineers, partners to develop and incorporate feedback into the training material and update training and consulting content as new features or products are introduced into the market.

 As part of a training team that supports a global customer and partner network, this position requires initial domestic and international travel of up to 20% of the time.  As we expand our portfolio of virtual classroom-based training, the technical trainer will travel less, and focus more on delivering a meaningful student experience through remote delivery.

Role Responsibilities:

• Dual role – 70% training delivery and 30% professional services deployment projects
• Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced.  Help to create Stories and Use Cases to frame and elaborate the course learning goals in the context of real-world applications
• Design, develop and maintain presentation content, quizzes, certification exam questions and a job-task analysis for training courses.
• Design, develop and maintain lab exercises and guides to give students hands-on experience in training labs and provide supporting material for post-training reference.
• Continue to develop the Netskope Certification curriculum and process.
• Support field trainers to ensure engaging delivery of courseware to students
• Self-manage your projects with a high organization, report on updates, be accountable and keep your team abreast of project status.
• Develop strong working relationships with subject matter experts (inside or outside the company) to validate course design and content.
• Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a class with a new training partner as they ramp-up.
• Lead the Partner and End Customer training efforts to satisfy training demands.
• Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students, trainers, and SEs from all training activities.
• Present the Netskope cloud security assessments to Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
• Create evaluation test plans and implement DLP solutions

Required Capabilities and Skills:

• 3+ years recent applicable experience delivering and/or developing instructional content to enterprise-class customers.
• 3+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Excellent knowledge and experience with network security technologies including but not limited to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
• Working knowledge of HTTP(S), DNS and Layers 4-7.
• Experience in leading live and remote training sessions, preferably to a distributed audience.
• Experience writing clear step-by-step instructions to meet well-defined objectives
• Project management skills, including clear communications, to keep your team apprised of status and to get help when you need it
• Bachelor’s degree

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