Are you passionate about storytelling, customer advocacy, and leveraging compelling customer narratives to drive business impact? If so, we’d love to have you join our team! In this role, you’ll collaborate closely with marketing, sales, analyst relations, customer success, product teams, as well as corporate communications and social media, ensuring our customer evidence initiatives align with and support broader business goals.

Role Overview:
As the leader of our Customer Evidence Program, you’ll be responsible for capturing, curating, and promoting impactful customer stories that showcase the value and outcomes of our solutions. Your work will play a key part in supporting sales, marketing, and thought leadership efforts, ensuring that these success stories resonate through every channel.

What your day-to-day looks like

• Build and Manage the Customer Reference Program: Recruit customer advocates, maintain a centralized database, and grow a strong pipeline of customer stories
• Create Compelling Customer Stories: Work with customers to develop testimonials, evidence case studies that go deep into ROI and impact, videos, and other engaging content
• Distribute Customer Evidence: Share stories across social media, websites, email campaigns, and events, ensuring maximum impact
• Support Sales Teams: Provide easy access to customer stories and train teams on how to use them effectively during the sales process
• Manage Review Sites: Monitor reviews, analyze trends, and drive campaigns to gather new feedback
• Develop a Customer Speaker Bureau: Identify and prepare customer advocates for speaking opportunities at events and thought leadership forums

You’ll know you're successful when: 

• Customer Stories Deliver Impact: Customer evidence is actively driving marketing campaigns, sales wins, and thought leadership initiatives
• Advocacy Program Thrives: A growing pipeline of customer advocates supports key business goals across marketing and sales
• Content Resonates: Case studies, testimonials, and multimedia content are widely shared and valued across channel.
• Sales Teams Are Empowered: Sales teams easily access and confidently use customer stories to influence prospects and close deals
• Review Sites Reflect Positive Trends: Ratings and reviews on platforms like G2 or TrustRadius improve, with a steady influx of new, high-quality reviews driven by proactive campaigns

Qualifications and Skills:

• 5-8 years of experience in customer advocacy or evidence programs in B2B SaaS
• Experience in contact center and/or customer experience is a plus
• Strong storytelling, writing, and narrative-building skills
• Proven ability to engage customers and lead cross-functional initiatives
• Excellent communication, organization, and project management skills
• Proactive and detail-oriented, with the ability to balance strategy and execution

Join Our Team:
If you’re excited about the opportunity to shape how we tell our customers’ stories and champion their successes, we invite you to apply. Help us elevate our customer advocacy efforts and make a meaningful impact on our business!

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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