Junior Client Support Specialist

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about 1 month old

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NFQ Technologies is a software engineering and digital innovation company with 20+ years of experience in large-scale web and mobile solutions for travel, transport and logistics, the sharing economy, and omnichannel retail. 

NFQ Email Marketing team is a leading Email Marketing service provider in Lithuania and the largest official Partner of Omnisend in Lithuania. Our daily tasks include strategy planning, content creation, sales, customer support, and overall E-commerce business consulting. 

With 14+ years of experience in this field, we have consulted and worked with over 500 businesses, including names such as MemberShop.lt, Barbora.lt, Ermitazas.lt, Pegasas.lt, Audimas.lt, Makalius.lt, and many others, including international brands.

Currently, we are looking for a Junior Customer Support Specialist to join our Client Experience team with a focus on helping Omnisend.lt clients, solving their problems and working with email marketing data analysis. You will get acquainted with the Email Marketing / Marketing Automaton fields with Omnichannel approach and with the challenges which top Lithuanian ecommerce brands face in these fields. 

We are currently in the application collection phase until June 6. Recruitment updates and next steps will be shared with candidates shortly after that date.

You will

  • Communicate with B2B clients to resolve their issues and answer queries about the Email marketing platform
  • Analyse Email marketing and sales data
  • Consult clients on email marketing best practices and strategy
  • Identify technical issues and properly report them to the responsible teams
  • Support daily email marketing tasks, as well as business expansion or marketing projects
  • Contribute to unit tasks related to educational and industry development goals

    • What you will bring

  • At least 1 year of experience in client support, customer success, or account management roles
  • Excellent communication skills – both written and verbal
  • Ability to quickly learn new technical information
  • Ability to use data and analytics to find implications
  • Understanding of or interest in marketing, email marketing and e-commerce
  • Attention to details
  • Curiosity, adaptability, and a proactive attitude
  • Fluency in both Lithuanian and English (spoken and written)

    • What we offer

  • A working culture that is high performing, ambitious, collaborative and fun
  • Health insurance and a yearly training budget (local and international conferences, language courses), employee-led workshops
  • Flexible working hours
  • Unlimited WFH (work from home) policy
  • For those who dream of traveling: WFA (work from anywhere) possibilities in NFQ - approved countries
  • Bonus for referrals
  • Extra vacation days: 2 after working at NFQ for two years and 4 after four years on our team
  • Office perks, team activities and company-wide entertainment — we have excellent knowledge about how to have fun
    • Salary range: € 1440 - 2160 gross / month

    If you have any questions, please contact me at [email protected] or via Linkedin.

    Check all our career opportunities here.
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