Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 10,000 merchants and deliver more than 8 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Fleet Training and Compliance Officer shall have a two-fold role under the Fleet Team:
First, he shall assist Fleet Training and Compliance Manager in conducting training for Fleet Officers and Fleet of Riders and Drivers to ensure the best customer experience from Ninja Van’s front liners.
Second, he shall monitor all Fleet hubs’ compliance to Fleet protocols and Company policies, beginning from its pre-operational stage to its day-to-day operations.
Provides clerical and administrative support to Fleet Training and Compliance Manager, and assists in coordinating all aspects of daily maintenance operations, including recording and reporting data.
Main Duties
TRAINING
1. Will assist/Collaborate with appropriate Unit Heads to determine Fleet Officers’, Riders’, and Drivers’ training needs
2. Support to build a training curriculum with Fleet Officers, Riders, and Drivers as target participants.
3. Prepare modules and training visual guides for each topic in the training curriculum including SOP, Policy & Work Instruction writing.
4. Assist the Fleet Training & Compliance Manager to establish priority trainings per quarter and prepare a quarterly calendar of trainings.
5. Prepare participants lists and coordinate corresponding training sessions to concerned Area Managers.
6. Facilitate in-house lectures, workshops, and individual training sessions.
7. Ensure newly hired/promotedFleet Officers are well trained prior to deployment to hub.
8. Plan and endorse for approval training budgets.
9. Monitor attendance of target participants per training
10. Prepare a training feedback form and issue the same to participants.
11. Assist to coordinate with concerned Units to monitor whether training participants are able to apply learnings from the training. Conduct checks to confirm the same.
COMPLIANCE
1. Keep abreast with existing Fleet protocols and Company policies and its revisions, amendments, or addendums
2. Will assist to set up Fleet compliance audit system (policy, checklist, audit report)
3. Determine schedule of audits and ensure its confidentiality
4. Conduct audits and report findings to the Head of Fleet, and to the designated Fleet Business Partner, if the audit recommendation requires HR interventions such as but not limited to a) opening of disciplinary case, b) enrollment to a Performance Improvement Plan, or c) administration of engagement activities.
5. Prepare compliance, DOLE related modules and training visual guides for each topic in the training curriculum including SOP, Policy & Work Instruction writing.
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