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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Description:
The Head of Transport Operations shall handle all verticals of the Transport Operations team, including nationwide 3PL trucking, In-house trucking, and Air Freight operations. In addition, the Head of Transport Operations will manage the Central Traffic Team in charge of routing and diverting Middle Mile hauls to optimize lead times considering traffic, port congestions, and vessel and flight availability.
The Head of Transport Operations shall handle a team of managers, coordinators, mechanics, drivers, and shall be in-charge of all truck bookings (in-house and 3PL) nationwide. He/she will also handle air freight operations ensuring the process needed to send a portion of the hauls via air partners. 3PL management will entail vendor management to ensure Ninja Van Philippines has the needed number of trucks to fulfill all needed hauls as defined by the First Mile, Middle Mile, and Last Mile organizations. Vendor management will also entail ensuring trucks used by Ninja Van are of needed specifications and quality standards. Lastly, vendor management deals with making sure transport costs are kept within budget.
Main Duties
A. Central Traffic Management
The Head of Transport Operations shall ensure that hauls are traveling as continuously as possible given potential challenges in crossing ports, boarding flights, travel restrictions, and road or port closure resulting from typhoons, earthquakes, landslides, or any other similar incidents
This will entail building and managing the tools and processes that the Central Traffic Team will use to diligently monitor and reroute vehicles including but not limited to GPS management, and a central routing team that monitors truck situation on a real time basis.
B. Establish and enrich the Ninja Van Freight Network
The Head of Transport Operations will build multiple options for routes that the hauls can take whether land, sea, or air.
The Transport Operations group will build an extensive network of contacts across various trucker groups and public and private port operators, striking needed agreements or securing commercial terms that will enable these as options for diverting hauls or optimizing haul lead times.
C. BSA Forecasting & Planning
Using data provided by the management team, the air freight manager shall come up with forecasts predicting and planning our Blocked Space Allocation (BSA) with our different air freight providers.
D. BSA Utilization
Given the high cost of air freight, NVPH deliberately books conservative amounts to ensure that utilization of booked space is at 100%, barring any ops disruptions, inaccurate forecasts, or acts of God. The air freight manager must ensure that utilization is maintained at 100%.
E. Vendor Management Performance
The Head of Transport Operations shall create operational systems to keep track of vendor metrics and use these performance metrics for determining each vendor’s allocation (rewarding over-performing vendors, and disincentivizing under-performance).
F. Truck Operations
The Head of Transport Operations shall create operational processes to consolidate truck requests from all departments, and meet the requested amounts
He/she shall also implement operational processes to validate and audit truck utilization, and publish the results to the department heads & finance or the audit team.
The Head of Transport Operations shall also create a nationwide standardized rate matrix; all truck rentals nationwide shall adhere to these standardized rates.
He/she shall handle all truck and air-related contracts and ensure the validity and upkeep of contracts between NVPH and all freight vendors.
G. Process Design
Come up with new processes or improve existing processes to address key problems within ops
H. General Management
Train his/her direct reports to be effective and independent
Training of his/her direct reports in relation to NVPH’s SOP’s and 5S practices.
Minimal Qualifications:
5+ years experience in the freight industry
Has good knowledge and awareness of port options across the country including extensive contacts within trucker groups and public and private port operators.
Can build processes in line with truck specifications (GPS and the like) that would enable thorough and real-time monitoring
Can analyze data and come up with actionables based on the data
Can manage ground operations and implement strict policies / SOP’s
Has business development experience
Can handle vendor negotiations and hold regular vendor performance reviews
Can independently develop proposals for operational systems or processes
Can lead a team and come up with a strategic direction, KPIs, and OKRs.
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