Junior UX Researcher (Research Ops)

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Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities. 

More about us: 
- We process 250 million API requests and 3TB of data every day.
- We deliver more than 1.5 million parcels every day.
- 100% network coverage with 1000+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
- 600,000 active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
- Raised more than US$500 million over five rounds.

We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company. 


About the role:

This role focuses on supporting designers and researchers with the logistical aspects of qualitative/quantitative research, and usability testing. This role aims to streamline the research process, from participant recruitment to scheduling, allowing our team to focus more on generating insights and designing solutions. The main goal of this position is to enhance the efficiency of research activities, enabling faster learning and more informed decision-making for the business. This support function is essential for maintaining high-quality and ethically conducted research, ensuring our product development remains user-centered and impactful.

Role and responsibilities

  • Participant Recruitment and Management: Develop and maintain a database of research participants for multiple products and business lines.Screen and recruit participants based on project criteria.Schedule research sessions and send reminders to participants.
  • Logistics Coordination: Arrange logistics for research sessions, including virtual meeting setups or physical locations. Ensure all necessary tools and materials are available and set up for sessions.Manage the distribution of incentives to research participants.
  • Supporting Research Analysis: Assist Senior Researchers in collating and organizing data from research sessions.Assist Senior Researchers in data analysis and producing research insights. Provide logistical support during the analysis phase, such as transcribing sessions or managing data files.
  • Documentation and Compliance: Assist in creating and maintaining documentation for research protocols and findings.Ensure all research activities comply with ethical standards and privacy regulations.
  • Research Tools and Software Management: Administer research tools and platforms, ensuring all team members have access to necessary software.Stay updated on new research tools and software that could improve efficiency or outcomes.

    • Requirements

  • 1-2 years hand-on experience of supporting and participating in research projects.
  • Excellent time management and the ability to work on multiple projects simultaneously.
  • Strong attention to detail in planning and documentation.
  • Effective communication abilities to coordinate with participants, team members, and stakeholders.Proficiency in drafting recruitment messages and other research-related communications.
  • Strong interpersonal skills to interact positively with research participants and build a pool of willing participants.
  • Sensitivity to participants' needs and confidentiality concerns.
  • Ability to anticipate and resolve logistical issues related to research sessions.
  • Creativity in finding solutions to recruit and retain participants.
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    By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice. 
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