Sales Support Executive

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about 2 months old

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About Ninja Van
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

About our Team
The New Business Units (NBU) division comprises of some of the most exciting and enterprising teams at Ninja Van. Building on Ninja Van’s existing capabilities, we experiment with new ideas to develop innovative products and services that enhance our core business and help us serve our clients, partners and end-customers better.

The B2B  Sales Support Executive  serves as the primary point of contact for key customers. They manage the entire customer lifecycle by focusing on business outcomes and identifying service opportunities within their portfolio.
He / She shall develop and maintain close relationships with customers and serve as their strategic advisor to key stakeholders throughout the customer lifecycle. The objective is to maintain a positive relationship with Ninja Van's clients and cater not only to their day-to-day operational needs but also to be a quick-response team that handles situations and escalations as they pop-up. 

Duties

  • Scope out, identify, prepare and provide shipper pre-live requirements to ensure smooth go live of onboarding shipper 
  • Ensure successful kick off or go live of newly onboarded shipper
  • Conduct regular strategic face to face visits to existing shippers with goal of maintaining high level of service and relationship for retention purposes
  • Identify areas wherein we can provide value added services to existing shippers with the goal of both retention and parcel count growth. 
  • Maintain a very effective Delivery ageing and monitoring system
  • Maintain a high level of shipper account management
  • Ensure timely response on shipper communication channels and concerns are properly channelled to respective stakeholders with proper resolution.

    • Qualifications

  • At least 2 years in college, Bachelor Degree holder is an advantage
  • 3-5 years cumulative work experience in the Service Industry or Logistics and Supply Chain Industry.
  • Above average proficiency in MS Excel or GSheet
  • Excellent computer literacy
  • With valid driver's license
    • Submit a job application
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