Senior Associate I, Customer Success (Last Mile)客户运营高级专员（尾程派送）
See more jobs from Ninja Van5 months old
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Key Accountabilities
1、 Account-manage large shippers on daily operations (smooth handover of parcels, SLA monitoring, compensations, remittance, billings)
2、Communicate independently with Cross Border Operations, China warehouse, overseas colleagues on shipper problems (shipper info changes, SLA lapses)
3、 Liaise with and support Sales Persons to ensure SOP adherence of shipper
4、 Independently engage shippers’ operation teams to problem solve
5、Onboarding new shippers, (includes training of shippers’ ops team, update to respective countries, full info collection)
6、 Generate and run through performance monitoring reports with shippers
7、Monitor and independently improve customer experience and satisfaction by driving initiations
Key Requirements
1、College Degree or above, in Business Management, Communications, Logistics Management, International Economic and Trade etc.
2、Previous experience in logistics or 3PL management or similar activities advantageous
3、Ability to analyse data to identify operation issues and solutions
4、Strong sense of accountability over shipper accounts allocation
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