Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
Follow the procedure strictly to complete simple daily operation task according to the Service Level Agreement requirementsFacilitating weekly or bi-weekly discussions on AR collectabilityCalling and sending email chasers and following up on outstanding AR statusManaging the freezing and unfreezing of unpaid shipper accountsCoordinating and monitoring emails replies and disputes with shippers and internal stakeholdersSupporting cash application during the 1st week of closing periodKeep track of assigned accounts to identify outstanding debtsPlan course of action to recover outstanding paymentsLocate and contact debtors to inquire of their payment statusNegotiate payoff deadlines or payment plansHandle questions or complaintsInvestigate and resolve discrepanciesCreate trust relationships with debtors when possible to avoid future issuesUpdate account status and database regularlyAlert superiors of debtors unwilling or unable to pay when necessaryComply with requirements when legal action is unavoidableManage the recovery of written off accountsHitting KPI of collections set every monthAbility to initiate or lead/assist on continuous improvement of business processes and system enhancementProvide support to local country finance team, liaise, and communicate effectively with stakeholders on relevant issueBuild and sustain effective relationships with local country financeRespond to audit/local country finance queries on a timely basisAny other ad-hoc task assigned.Requirements
Min. Degree/Diploma/Professional certification in any field.Min. 3-5 years of relevant experienceGood billing and receipts/collection process knowledgeExperience working with multinational organization/environment especially in a high growth, rapidly changing cultureHave relevant working experiences in banking/ finance, collections and related legal matters (a plus)Experience with SSC environment will be an added advantageExperience in transformation in implementing process improvements and automationsKnowledge of NetSuite ERP system will be an added advantageKnowledge in automation and BI tools (i.e. Power BI and Tableau) would be an added advantageGood Excel skillExperience in working with targets and tight deadlinesKnowledge of relevant legal requirements Submit a job application
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