Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The role incumbent will be responsible for driving learning & development initiatives for Malaysia Ninja Van employees (white & blue collar). The person will be in charge of end-to-end processes in a training program - from identifying learning needs, to the design & development of training programs, as well as evaluating training effectiveness. The person also has a direct role in upskilling our employees by frequently conducting soft skill & managerial training.
Responsibilities
Identify training and development needs within Ninja Van through job analysis, appraisal schemes and regular consultation with the Head of Departments, Section Heads and Human Resources Department.Design and expand training and development programmes based on the needs of Ninja Van and the employeesWork in a team to produce programmes that are satisfactory to all relevant parties in Ninja Van, from top management to lower management, drivers & riders.Manages Human Resource Corporation (HRD Corp)) and submit the payments within stipulated time frame.Consider the costs of planned programmes and keep within budgetsPlan and assess the 'return on investment' of any training or development programmeManages issuance of bond letters upon completion of trainingDevelop effective induction programmes for new staff, interns and graduate traineesMonitor and review the progress of trainees through questionnaires and discussions with managers of each levelDevise individual learning plansExtract data from yearly appraisal to evaluate training needs for employeesProduce training materials for in-house coursesDevelop team building or relevant programs & training.Create and/or deliver a range of training using classroom, online and blended learningManage the delivery of training and development programmesEnsure that statutory training requirements are metEvaluate training and development programmesUpdate training data frequentlyAmend and revise programmes as necessary, in order to adapt to changes occurring in the work environmentHelp line managers and trainers solve specific training problems, either on a one-to-one basis or in groupsKeep up to date with developments in training by reading relevant journals, going to meetings and attending relevant coursesResearch new technologies and methodologies in workplace learning and present this research.Devise a training strategy for the organisationBuild training programmes from scratch (from the initial idea through planning, implementation, review and outcomes analysis) and delegate work to other members of the learning and development teamMonitor budgets and monthly expenditure reportsWork closely with Regional Ninja Van training team and superiorRequirements
At least 4-6 years of working experience preferably as a Trainer, Learning & Development Specialist, or relevant areasAt least a degree in Management, Business Management, Human Resources Management, or relevant fieldsIn-depth knowledge of training selection methodsExcellent understanding of the full cycle of learning & development processesHands-on experience with learning & development using various techniques and evaluation methodsKnowledge of ISO 9001:2018, GDPMD & other certifications will be an advantage.Outstanding communication and interpersonal skillsInterpersonal skills that enable you to work with people at all levels of an organisation, motivate others, and change people's attitudes when necessaryWritten and spoken communication skills that allow you to inform and advise others clearlyPresentation skillsIT skillsA strong customer-focused backgroundProblem-solving and negotiation skillsInitiative and the ability to offer new ideasStrong teamwork skills and a collaborative approach to learning, both face-to-face and remotelyOrganisational and planning skills to manage your time and meet deadlines and objectivesGood time-keeping skills and ability to effectively manage training schedulesProactive, enthusiastic, and innovative approach to workPersonal commitment to improving your knowledge and skills and a passion for continuing learning and developmentCommitment to equal opportunities and diversity.Required to travel if necessary to conduct training at different locations.Possess own transport (preferably a car with a valid driving license)Submit a job application
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