About Nu
Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nu is today one of the largest digital banking platforms and technology-leading companies in the world.
Today, Nu is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.
Our Product Operations Team
At Nu, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Operations Nubankers are the ultimate owners of Nu's operations, ensuring that projects and processes run efficiently.
As a Senior Product Operations, you're expected to:
Lead the planning, execution, strategy design and operation by:
- Guiding customers through our in-app application process including Fraud or Not (KYC validation)
- Ensuring cards (credit and debit) are shipped to our customers and all the logistics operation surrounding it.
- Conduct inventory analysis for all the different welcome kit components
- Be responsible for planning the placement of purchase orders to the different vendors for our supply chain to run smoothly and without delays
- Monitoring of key Ops day to day metrics
- Collaborate with other Operations teams to improve our customer experience
What you would need to thrive in this role:
- Very strong analytical skills
- Data driven
- Strong skills for manipulating data and extracting insights
- Solid communication and stakeholder management skills
- Proven experience in managing complex and high impact projects
- Robust product sense and bias towards customer experience
- Experience in jobs or areas such as management consulting, strategy, operations or logistics
- SQL knowledge is a plus
Our Benefits
- Chance of earning equity at Nu
- Extended maternity and paternity leaves
- Health and life insurance
- NuCare - Our mental health and wellness assistance program
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- Holiday Bonus ("Aguinaldo") of 30 days of pay per year
- 17 days of paid vacation with 25% vacation bonus
- Gym partnership
Our Nu Way of Working
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office. Check more information here.
Diversity & Inclusion
At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.