Staff UX Researchers at Okta lead critical research efforts, complicated multi-phase studies, and create programs that help define entire product areas. Staff UX Researchers also provide mentorship to other team members and are a conduit for cross-functional product development and alignment.

 

In this role, you will have the opportunity to work with a variety of tools and technologies across a broad spectrum of spaces, because our products do, but you will be primarily responsible for creating and owning a research program for our developer and Customer Identity and Access (CIAM) experiences. You are passionate about developer experiences and understand developers as users and can see where things go wrong in code. You also understand how to leverage research to make the business successful, and you will apply your developer lens in order to accomplish company goals in this area.

 

RESPONSIBILITIES

Grow and develop a research program aimed at understanding our various developer audiences and how they use or would like to use our products.

Prioritize, organize, and manage research initiatives across these teams.

Facilitate cross-discipline research to drive clarity and decision-making.

Design mechanisms to build up customer empathy and deep knowledge of our developers, CIAM administrators, and other identified audiences.

Represent your research to other leaders and executives.

Evangelize research findings for durability and shared understanding of problems.

Actively and consistently support all efforts to simplify and enhance the customer experience.

 

QUALIFICATIONS

Thorough knowledge of industry best practices for conducting research

Deep experience with developers as users

Experience with products made for developers and other technical audiences

Deep experience with research methodologies and how to apply them

Plan, prioritize and organize effectively and independently

Handle multiple projects and tasks concurrently

Make decisions and solve problems while working under pressure

Analyze and interpret data and synthesize recommendations

Communicate effectively with all levels of management and company personnel

Proficiency with Word, Excel, PowerPoint, Google Docs, etc

Excellent cognitive and communication skills

Possess empathy for users, knowledge of and passion for the technical experiences

 

EDUCATION

Bachelor's degree in business or related field, or equivalent experience

Prefer advanced degree in Cognitive Psychology, HCI, or related

  

EXPERIENCE

6+ years of user research, individual contributor experience

2+ years of experience leading work

Experience with developer products and with developers as users

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.  We enable a flexible approach to work, meaning you can work from the office, or from home, regardless of where you live.  Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

Find your place at Okta https://www.okta.com/company/careers/.

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