ABOUT THE ROLE
Reporting to our VP Design, the Senior Manager, Design Operations will partner with our design leadership team to support the scaling of the software and ecommerce product design teams. This is done by constantly amplifying the value of design by bringing in the right people at the right time, providing clear responsibilities and workflows, and liberating designers to focus exclusively on user experience. The Senior Manager, Design Operations believes that this can only happen in close collaboration with the Product, Design, and Engineering disciplines and their operations counterparts. You’ll manage a team of 4-6 Design Ops Managers and Content Ops Coordinators, with a commitment to drive our process, forecast work, manage resourcing, lead day-to-day project flows, oversee budgets, support team health, and facilitate anything that allows creative teams to focus on what they do best.
YOUR DAILY IMPACT AT PELOTON
- Establish and grow the vision and strategy for the next phase of Design Operations at Peloton
- Collaborate closely with Directors of Product Design to identify ideal ways to support, retain, and grow Product Designers, Content Designers, Content Ops Coordinators and Design Prototype Engineers
- Collaborate closely with ProductOps, ResearchOps, and TPM to sustain operational parity and excellence across all of Peloton
- Collaborate closely with the People team to align incentives for Designers at Peloton with the rest of the organization
- Hire, promote, train, mentor, develop, and remove roadblocks for the team across Design Ops and Content Ops
- Ensure consistency in tooling and workstream tracking
- Empower team leaders to make tradeoffs and prioritization decisions
- Oversee the creation and maintenance of support materials and learning programs that level up Peloton’s Designers
- Introduce beneficial methodologies and shared vocabulary that aid Peloton’s Designers in their day-to-day work
- Develop external expertise in the area of Design Operations
- Be a champion of design internally
- Be a champion of Peloton’s design culture externally, helping to recruit and grow the best designers in the world by evangelizing a design culture and approach designers are excited and inspired to work within
YOU BRING TO PELOTON
- 6+ years in design leadership, design management, and/or design program management roles
- Proven design leader with experience managing and developing a design team and removing roadblocks in complex organizations
- Demonstrated track record of driving company-wide program implementation and/or strategic alignment efforts
- Experience facilitating roadmap planning for a medium - large sized design organization, including related financial targets
- Ability to manage multiple projects and duties simultaneously in a fast-paced organization
- Proven ability to build trust with and influence partners of multiple seniority levels, across technical roles, customer-facing roles, and executives
- Mastery in creating effective clarity and structure out of ambiguity
- Strong prioritization and focus, including comfort making tradeoffs with incomplete information
- Adept at thinking strategically and maintaining a big picture perspective
- Passion for high quality products and their impact on Peloton members
BONUS
- Prior experience working closely with and/or managing Content Ops
- Prior experience working closely with and/or managing Design Systems
- Experience operating in a global workforce, understanding the nuances that come with international HR compliance, etc.
Base Salary: $167,500.00 to $217,600.00
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
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ABOUT PELOTON:
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]
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